Scan not picking up 24 bit files

[narkotic]

Hi,

Problem Description: I've been collecting 24 bit audio files (FLAC) and most (not all) do not show up after a scan.
Troubleshooting Steps: Cleaned out library and started from anew. No luck. Tried comparing metadata to files that do import, no obvious differences.
Playback Application and version: Irrelevant, as this is a server issue.
Subsonic Version:6.0.beta1 (build 4676) – February 5, 2016
Server Version: 6.0.beta1 (build 4676) – February 5, 2016
Hardware Platform: Windows Server 2012
Java Memory Limit: 150mb

Last ten log file lines: (The last ten or so lines copied and pasted from the About screen in the Subsonic Web Interface. Ideally these will be in a CODE block as well.)

Code: Select all

[4/13/16 3:03:52 AM PDT]   INFO   MediaScannerService   Scanned media library with 50000 entries.
[4/13/16 3:03:52 AM PDT]   INFO   MediaScannerService   Scanned media library with 50250 entries.
[4/13/16 3:03:54 AM PDT]   INFO   MediaScannerService   Scanned media library with 50500 entries.
[4/13/16 3:03:55 AM PDT]   INFO   MediaScannerService   Scanned media library with 50750 entries.
[4/13/16 3:03:55 AM PDT]   INFO   MediaScannerService   Scanned media library with 51000 entries.
[4/13/16 3:03:56 AM PDT]   INFO   MediaScannerService   Scanned media library with 51250 entries.
[4/13/16 3:03:57 AM PDT]   INFO   MediaScannerService   Scanned media library with 51500 entries.
[4/13/16 3:03:58 AM PDT]   INFO   MediaScannerService   Scanned media library with 51750 entries.
[4/13/16 3:03:59 AM PDT]   INFO   MediaScannerService   Scanned media library with 52000 entries.
[4/13/16 3:04:00 AM PDT]   INFO   MediaScannerService   Scanned media library with 52250 entries.
[4/13/16 3:04:01 AM PDT]   INFO   MediaScannerService   Scanned media library with 52500 entries.
[4/13/16 3:04:02 AM PDT]   INFO   MediaScannerService   Scanned media library with 52750 entries.
[4/13/16 3:04:03 AM PDT]   INFO   MediaScannerService   Scanned media library with 53000 entries.
[4/13/16 3:04:03 AM PDT]   INFO   MediaScannerService   Scanned media library with 53250 entries.
[4/13/16 3:04:04 AM PDT]   INFO   MediaScannerService   Scanned media library with 53500 entries.
[4/13/16 3:04:05 AM PDT]   INFO   MediaScannerService   Scanned media library with 53750 entries.
[4/13/16 3:04:06 AM PDT]   INFO   MediaScannerService   Scanned media library with 54000 entries.
[4/13/16 3:04:07 AM PDT]   INFO   MediaScannerService   Scanned media library with 54250 entries.
[4/13/16 3:04:08 AM PDT]   INFO   MediaScannerService   Scanned media library with 54500 entries.
[4/13/16 3:04:09 AM PDT]   INFO   MediaScannerService   Scanned media library with 54750 entries.
[4/13/16 3:04:10 AM PDT]   INFO   MediaScannerService   Scanned media library with 55000 entries.
[4/13/16 3:04:11 AM PDT]   INFO   MediaScannerService   Scanned media library with 55250 entries.
[4/13/16 3:04:12 AM PDT]   INFO   MediaScannerService   Scanned media library with 55500 entries.
[4/13/16 3:04:13 AM PDT]   INFO   MediaScannerService   Scanned media library with 55750 entries.
[4/13/16 3:04:14 AM PDT]   INFO   MediaScannerService   Scanned media library with 56000 entries.
[4/13/16 3:04:14 AM PDT]   INFO   MediaScannerService   Scanned media library with 56250 entries.
[4/13/16 3:04:15 AM PDT]   INFO   MediaScannerService   Scanned media library with 56500 entries.
[4/13/16 3:04:16 AM PDT]   INFO   MediaScannerService   Scanned media library with 56750 entries.
[4/13/16 3:04:17 AM PDT]   INFO   MediaScannerService   Scanned media library with 57000 entries.
[4/13/16 3:04:18 AM PDT]   INFO   MediaScannerService   Scanned media library with 57250 entries.
[4/13/16 3:04:19 AM PDT]   INFO   MediaScannerService   Scanned media library with 57500 entries.
[4/13/16 3:04:20 AM PDT]   INFO   MediaScannerService   Scanned media library with 57750 entries.
[4/13/16 3:04:21 AM PDT]   INFO   MediaScannerService   Scanned media library with 58000 entries.
[4/13/16 3:04:22 AM PDT]   INFO   MediaScannerService   Scanned media library with 58250 entries.
[4/13/16 3:04:23 AM PDT]   INFO   MediaScannerService   Scanned media library with 58500 entries.
[4/13/16 3:04:24 AM PDT]   INFO   MediaScannerService   Scanned media library with 58750 entries.
[4/13/16 3:04:24 AM PDT]   INFO   MediaScannerService   Scanned media library with 59000 entries.
[4/13/16 3:04:25 AM PDT]   INFO   MediaScannerService   Scanned media library with 59250 entries.
[4/13/16 3:04:26 AM PDT]   INFO   MediaScannerService   Scanned media library with 59500 entries.
[4/13/16 3:04:27 AM PDT]   INFO   MediaScannerService   Scanned media library with 59750 entries.
[4/13/16 3:04:28 AM PDT]   INFO   MediaScannerService   Scanned media library with 60000 entries.
[4/13/16 3:04:29 AM PDT]   INFO   MediaScannerService   Scanned media library with 60250 entries.
[4/13/16 3:04:30 AM PDT]   INFO   MediaScannerService   Scanned media library with 60376 entries.
[4/13/16 3:04:30 AM PDT]   INFO   MediaScannerService   Marking non-present files.
[4/13/16 3:04:33 AM PDT]   DEBUG   AbstractDao   2491 ms: select id, media_file_id, audio_track_id, username, status, progress_seconds, created, changed, started from video_conversion where status=? order by created
[4/13/16 3:04:33 AM PDT]   INFO   MediaScannerService   Marking non-present artists.
[4/13/16 3:04:33 AM PDT]   INFO   MediaScannerService   Marking non-present albums.
[4/13/16 3:04:33 AM PDT]   INFO   MediaScannerService   Completed media library scan.
[4/13/16 3:04:34 AM PDT]   INFO   PlaylistService   Starting playlist import.
[4/13/16 3:04:34 AM PDT]   INFO   PlaylistService   Completed playlist import.


<-------------------------Subsonic Help Request---------------------->

[narkotic]

Disregard. I completely wiped out the DB and started from scratch, it's now picking them up!

[narkotic]

Resurrecting this thread.

The issue has reappeared. It seems the only way to fix this intermittent issue is to completely wipe the DB And have it recreate it.

Can someone help point me in the right direction to debug this problem and then present it to development for review?

It only seems to be triggered by higher bit-rate files, i.e. 24bit. I can scan for new media, and 16 bit files will be added to the DB, but 24bit files are not added at all.

I should also mention I am running 6.0 (build 830afc) – April 30, 2016

[narkotic]

Please someone help me with this.

[toolman]

Seems very obvious, but did you check the acces rights to the files that are not scanned / added to the library?
I found that most of these problems are a result of insufficient rights of the subsonic-service to acces the files.
Do you run the subsonic service on a local account or on an administrator account with full acces to all your media folders?
Subsonic needs the subsonic-service to run on an account with full acces to all media folders.

[narkotic]

Seems very obvious, but did you check the acces rights to the files that are not scanned / added to the library?
I found that most of these problems are a result of insufficient rights of the subsonic-service to acces the files.
Do you run the subsonic service on a local account or on an administrator account with full acces to all your media folders?
Subsonic needs the subsonic-service to run on an account with full acces to all media folders.

If that were the case, why would it pick them up if I rebuild the library? I'm hoping there is someone that can read the logs better than I can to see if there is anything obvious... but I appreciate the response