Sonos sees SubSonic service but "no selections available"?

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Sonos sees SubSonic service but "no selections available"?

Postby bctopia » Sun Jul 02, 2017 2:02 pm

Any & all assistance would be greatly appreciated! Its a beautiful day in Chicago, friends/family are all coming over but I still can't get SubSonic to work again with my Sonos. THANKS FOR YOUR HELP!!!

Problem Description: I have SubSonic Premium account. Although Sonos controller lists SubSonic as one of my music services (even the naming as I set it up e.g. "SubSonic 1") it is no longer able to access my music library: "no selections are available". Note that my music is on a SynologyNAS & until recently everything always worked. I can still access my music via SubSonic browser, just not via Sonos.

Troubleshooting Steps: restarted SubSonic service, uninstalled, reinstalled, deleted/recreated service, restarted service (again), re-added Sonos to Subsonic settings, re-scanned media, rebooted numerous times throughout. Removed SubSonic from Sonos, rebooted, reinstalled SubSonic service, no change. Tried the new Subsonic version but it could not find my SynologyNAS music library stating "folder not found" (/volume1/BC1-Music/iTunes); went back to the previous SubSonic version & it found my library immediately; still Sonos only sees the SubSonic music service but not my music library). Also tried to alternate how the SubSonic service logon runs, versus "local system account" I tried logon as an "account" with my SubSonic login/password (trying both Admin & bctopia user name); the service could not logon so I went back to local system account & service is currently running.

Playback Application and version: Sonos v7.3 Build 36441272
Subsonic Version: 6.0 (build a7857c)
Server Version: jetty-6.1.x, java 1.8.0_121, Linux (279.2 MB / 447.5 MB)
Hardware Platform: Windows 10 (latest build)

Java Memory Limit: 43MB (odd that the "Subsonic Music Streamer" agent in task bar (is this new?) takes me to SubSonic Controller which includes this URL "http://localhost:4040/index.viewr". When the browser opens & I check Media Folders my library is not available (/volume1/BC1-Music/iTunes). Alternatively when I use my regular shortcut to SubSonic with SynologyNAS IP (http://192.168.1.146:4040/index.view?) SubSonic opens just fine & my libraries are available). Unsure if this agent is leftover from new SubSonic release that didn't work OR if the localhost link included is just the default SubSonic included in the control panel.

Last ten log file lines:
[7/2/17 8:07:04 AM CDT] INFO MediaScannerService Scanned media library with 75274 entries.
[7/2/17 8:07:04 AM CDT] INFO MediaScannerService Marking non-present files.
[7/2/17 8:07:10 AM CDT] INFO MediaScannerService Marking non-present artists.
[7/2/17 8:07:10 AM CDT] INFO MediaScannerService Marking non-present albums.
[7/2/17 8:07:10 AM CDT] INFO MediaScannerService Completed media library scan.
[7/2/17 8:07:11 AM CDT] INFO PlaylistService Starting playlist import.
[7/2/17 8:07:11 AM CDT] INFO PlaylistService Completed playlist import.
[7/2/17 8:07:24 AM CDT] INFO SonosService Found Sonos controllers: [192.168.1.236]
[7/2/17 8:07:24 AM CDT] INFO SonosServiceRegistration Disabling Sonos music service, using Sonos controller IP 192.168.1.236, SID 242, and Subsonic URL http://192.168.1.146:4040/ws/Sonos
[7/2/17 8:07:24 AM CDT] WARN SonosService Failed to enable/disable music service in Sonos controller 192.168.1.236: org.apache.http.client.HttpResponseException: Method Not Allowed
[7/2/17 8:07:24 AM CDT] INFO SonosService Found Sonos controllers: [192.168.1.236]
[7/2/17 8:07:24 AM CDT] INFO SonosServiceRegistration Enabling Sonos music service, using Sonos controller IP 192.168.1.236, SID 242, and Subsonic URL http://192.168.1.146:4040/ws/Sonos
[7/2/17 8:07:24 AM CDT] WARN SonosService Failed to enable/disable music service in Sonos controller 192.168.1.236: org.apache.http.client.HttpResponseException: Method Not Allowed
[7/2/17 8:09:49 AM CDT] INFO TranscodeInputStream Starting transcoder: /usr/syno/synoman/webman/3rdparty/subsonic/transcode/ffmpeg -i /volume1/BC1-Music/iTunes/Music/Garage-a-Trois/1998_04_25 Dream Palace, New Orleans [A+/02 Green Chimneys.m4a -map 0:0 -b:a 320k -v 0 -f mp3 -
[7/2/17 8:09:50 AM CDT] INFO TranscodeInputStream Starting transcoder: /usr/syno/synoman/webman/3rdparty/subsonic/transcode/ffmpeg -i /volume1/BC1-Music/iTunes/Music/Garage-a-Trois/1998_04_25 Dream Palace, New Orleans [A+/02 Green Chimneys.m4a -map 0:0 -b:a 320k -v 0 -f mp3 -
[7/2/17 8:13:30 AM CDT] INFO TranscodeInputStream Starting transcoder: /usr/syno/synoman/webman/3rdparty/subsonic/transcode/ffmpeg -i /volume1/BC1-Music/iTunes/Music/Garage-a-Trois/1998_04_25 Dream Palace, New Orleans [A+/02 Green Chimneys.m4a -map 0:0 -b:a 320k -v 0 -f mp3 -
[7/2/17 8:29:48 AM CDT] INFO MusicFolderDao Created music folder yada
[7/2/17 8:29:48 AM CDT] INFO MediaScannerService Automatic media library scanning scheduled to run every 1 day(s), starting at Mon Jul 03 03:00:00 CDT 2017
[7/2/17 8:29:53 AM CDT] INFO MusicFolderDao Deleted music folder with ID 1
[7/2/17 8:29:53 AM CDT] INFO MediaScannerService Automatic media library scanning scheduled to run every 1 day(s), starting at Mon Jul 03 03:00:00 CDT 2017
bctopia
 
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