Reinstall Problems

Need help? Post your questions here.

Moderator: moderators

Reinstall Problems

Postby phred » Sat Sep 02, 2017 6:43 pm

I've been using Subsonic since v4.0.1 and never experienced the problem I'm currently having with reinstallation. I've previously run it on WinXP and am currently on Win7. The server (6.1.1) behaved normally up until about a month ago. My music resides on a NAS. Subsonic is scheduled to auto-scan every day at 1800.

About a month ago I was making some changes to the tags on the albums via another application (MusicBee) which also has always behaved as expected. I noticed that for the albums that I had changed, there were now two occurrences showing when accessing the server via the web (Firefox.) [s]I also noted that new tracks added to playlists were not being updated by Subsonic. The playlists live on the Win7 machine and are in PLS format, which hasn't been an issue before.[/s]

I finally got fed up with seeing the duplicate albums and uninstalled 6.1.1 (which lives at d:\subsonic.) I also found a subsonic directory on the c:\ drive, which I deleted manually. I then reinstalled 6.1.1, set up one user, and scanned the media directory. Amazingly, even though I had removed what I assume were the database files at c:\subsonic, the duplicates still existed. I uninstalled, and deleted, everything again. Then searched the registry for anything 'subsonic' and there was nothing. I then reinstalled v5.3. I did a scan and subsonic came up empty, even though the scanner dialog showed 23+k files. -And- only one playlist (there should be about 80) showed up and it showed zero tracks.

Checking the log I see this after the media scan:
Code: Select all
[2017-09-02 12:23:38,055] INFO MediaScannerService - Scanned media library with 23500 entries.
[2017-09-02 12:23:38,055] INFO MediaScannerService - Marking non-present files.
[2017-09-02 12:23:38,960] INFO MediaScannerService - Marking non-present artists.
[2017-09-02 12:23:38,975] INFO MediaScannerService - Marking non-present albums.
[2017-09-02 12:23:39,022] INFO MediaScannerService - Completed media library scan.

The "marking non-present..." is confusing to me. Does that mean it marked -every-thing as not present? And if so, why?

As for the playlists, the log shows that there are "no songs in the playlist were found" when a manual check of the playlists shows valid entries.

I performed an 'upgrade' to 6.1.1, ran a scan and there was no change.

Needless to say this is very frustrating. I'd appreciate any advice as to a) completely clear out the database (I don't mind starting from scratch with configuring users, etc.) and b) get a good, accurate scan without the duplicates.

Thanks.
phred
 
Posts: 8
Joined: Sat Mar 19, 2016 2:50 am

Re: Reinstall Problems

Postby phred » Sat Sep 02, 2017 7:45 pm

UPDATE: Making some progress with the playlists. I changed the path of each track within the playlists from \\NAS-1\Music_Files to \\192.168.1.2\Music_Files and they all scanned. Of course they can't play because all the tracks are still missing. I tried the same change with the Media Folder, but so far it's still not seeing the tracks.
phred
 
Posts: 8
Joined: Sat Mar 19, 2016 2:50 am

Re: Reinstall Problems

Postby phred » Sat Sep 02, 2017 8:32 pm

UPDATE 2: Looking good. I was able to get the media folder scan to complete successfully and show all the albums. Apparently it was due to my error in not selecting "Music" in the Users setup under "Allow access to these media folders." I'm now back to where I was a month ago with duplicate entries for the same albums showing up. There are also a couple of albums that appear three times, two with the same artwork and one different.

As you can see from this screenshot, the first and fourth album are the same. As is the second and third. There is only one copy of each on the NAS. Each of the duplicates shows the same number of tracks. The tags for album artist, artist, album, year, and genre are the same within each album. This is a real head-scratcher.
Image
phred
 
Posts: 8
Joined: Sat Mar 19, 2016 2:50 am

Re: Reinstall Problems

Postby phred » Wed Sep 13, 2017 2:10 am

Bump.

Anyone have any ideas on how to rid the library of duplicates? And of albums that no longer exist but still appear in Subsonic? This is really getting annoying.
phred
 
Posts: 8
Joined: Sat Mar 19, 2016 2:50 am

Re: Reinstall Problems

Postby phred » Sat Sep 23, 2017 7:41 pm

I'm somewhat shocked (and greatly disappointed) that no one has offered a suggestion for this problem.

Even if one has never experienced this behavior before someone must have an idea as to how to get rid of it.
phred
 
Posts: 8
Joined: Sat Mar 19, 2016 2:50 am


Return to Help

Who is online

Users browsing this forum: Bing [Bot], pizzaazzip and 3 guests