Subsonic Music Server Cannot Find Music on Synology Anymore

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Subsonic Music Server Cannot Find Music on Synology Anymore

Postby spdorsey » Wed Feb 07, 2018 4:04 am

I am running latest Synology OS, latest Subsonic server on a Windows 10 PC (updated) that accesses the music share:

\\DISCOVERY\Music\FLAC

Discovery is my Synology server.

I'm getting "Folder not found" errors on the subsonic server. It worked 1 hour ago, then I updated Subsonic. How do I fix this?

Thanks
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby Exrace » Wed Feb 07, 2018 10:37 pm

Are the computers on a domain?
Can you browse the share with your account this is logged on to the pc running subsonic?
Are you running the subsonic service as a user or system account?
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby spdorsey » Wed Feb 07, 2018 11:23 pm

The computers are on the same network in my home. I can navigate to the files using the exact same file path using the file browser or whatever it's called in Windows (explorer?)

Subsonic is running as a user I would suppose. How would I know?
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby Exrace » Thu Feb 08, 2018 5:12 am

Confirm the sharing settings on your Synology.
Post what the sharing settings are set for on the Synology.
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby spdorsey » Thu Feb 08, 2018 5:37 am

The "Music" share has permissions set to read/write for my login. In fact that's the setting for pretty much every user.
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby toolman » Thu Feb 08, 2018 7:32 am

If you've updated Subsonic that means that the account running the subsonic service is reset to the default System account which has very likely no acces /priviliges to the shares on your NAS.
Change this according to instructions on http://www.subsonic.org/pages/getting-started.jsp#1
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby spdorsey » Thu Feb 08, 2018 6:10 pm

That fixed it.

I hate Windows. So much.

http://www.subsonic.org/pages/getting-started.jsp#1

thanks
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby Exrace » Fri Feb 09, 2018 1:52 pm

Glad that fixed your issue.
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby b4s » Sat Mar 03, 2018 4:54 am

Trying to do the same following directions here http://www.subsonic.org/pages/getting-started.jsp#1
But when in the Log On tab and enter my Windows user name and password I get "The account name is invalid or does not exist, or the password is invalid for the account name specified." But I just used same account name and pw to log into windows.
Any suggestions?
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby toolman » Mon Mar 05, 2018 12:42 am

Use the "Browse"button to enter your username when you're changing the account that's running the Subsonic-service.
If you log in to Windows as B4S, you must enter the user name as .\B4S.
But using the browse button will make sure you will be using the correct accountname.
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby b4s » Fri Mar 30, 2018 4:46 pm

Thanks. When I go to Browse there are no users to select. I just set up this PC, so have not created any users. On Windows 10, when it prompted me to "make a Microsoft account" I made a new one, and those credentials were what I used to log into Windows as the PC was starting up. So I think I am using the "built in administrator" account?

Sorry I think this is mostly my being new to Windows. Do I need to create a new user account?

Thanks.
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Re: Subsonic Music Server Cannot Find Music on Synology Anym

Postby toolman » Fri Mar 30, 2018 5:22 pm

When you use the browse button in services.msc, you should also notice a button "Advanced"
If you click that button you open a new window. Here you should find an option "Search" .
If you used that option you should see some accounts like:
Administrator
Guest
Local Service
Network Service
Your Account
Perhaps Another Account
Now you should be able to select your account to run the Subsonic Service.
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