RESOLVED:hlsjs: Video file not found

[jgraythe4th]

Problem Description: Any file that I add to my TV Shows folder will not play, I can see the file name within the browser but when I click on it, it says "hlsjs: Video file not found" and the next line is http://localhost:4040/hls/hls.m3u8?id=1 ... tRate=2200.
Every file that I have added before today plays just fine, its only new content that I add that will not play.

Troubleshooting Steps: I've tried to delete and reinstall Subsonic, I've tried to delete the folder and re add it, I've changed the drive letter and did a full scan.

Subsonic Version: 6.1.3 (build e408c9) – October 31, 2017

Server Version: jetty-6.1.x, java 1.8.0_161, HSQLDB, Windows 10 (109.0 MB / 184.9 MB)

Hardware Platform: Windows 10 64bit v1709 i7 processor with 16gb of RAM

Java Memory Limit: 512MB

Last ten log file lines:

Code: Select all

[4/3/18 4:32:03 PM PDT]
INFO
MediaScannerService
Scanned media library with 59250 entries.
[4/3/18 4:32:26 PM PDT]
INFO
MediaScannerService
Scanned media library with 59500 entries.
[4/3/18 4:32:50 PM PDT]
INFO
MediaScannerService
Scanned media library with 59750 entries.
[4/3/18 4:33:20 PM PDT]
INFO
MediaScannerService
Scanned media library with 60000 entries.
[4/3/18 4:33:34 PM PDT]
WARN
FileUtil
Failed to list children for Y:\TV Shows\Leave It To Stevie\Leave It To Stevie 2
[4/3/18 4:33:45 PM PDT]
INFO
MediaScannerService
Scanned media library with 60250 entries.
[4/3/18 4:34:11 PM PDT]
INFO
MediaScannerService
Scanned media library with 60500 entries.
[4/3/18 4:34:39 PM PDT]
INFO
MediaScannerService
Scanned media library with 60750 entries.
[4/3/18 4:35:03 PM PDT]
INFO
MediaScannerService
Scanned media library with 61000 entries.
[4/3/18 4:35:33 PM PDT]
INFO
MediaScannerService
Scanned media library with 61250 entries.
[4/3/18 4:35:56 PM PDT]
INFO
FFmpegHlsSession-2002986836
Creating FFmpeg HLS session 2002986836: {mediaFileId=74247, playerId='1590', maxBitRate='1200', size='640x272', audioTrack=null}
[4/3/18 4:35:56 PM PDT]
INFO
FFmpegHlsSession-2002986836
Starting ffmpeg for hls: c:\subsonic\transcode\ffmpeg -i X:\Movies\The Back-up Plan (2010 PG-13)\The Back-up Plan (2010 PG-13).avi -s 640x272 -c:v libx264 -c:a aac -b:v 1100k -maxrate 1200k -b:a 96k -bufsize 256k -map 0:0 -map 0:1 -ac 2 -preset superfast -v error -force_key_frames expr:gte(t,n_forced*10) -start_number 0 -hls_time 10 -hls_list_size 0 -hls_segment_filename c:\subsonic\hls\2002986836\%d.ts c:\subsonic\hls\2002986836\out.m3u8
[4/3/18 4:35:59 PM PDT]
INFO
FFmpegHlsSession-2002986836
Killing ffmpeg
[4/3/18 4:35:59 PM PDT]
INFO
FFmpegHlsSession-2005004936
Creating FFmpeg HLS session 2005004936: {mediaFileId=74247, playerId='1590', maxBitRate='3300', size='640x272', audioTrack=null}
[4/3/18 4:35:59 PM PDT]
INFO
FFmpegHlsSession-2005004936
Starting ffmpeg for hls: c:\subsonic\transcode\ffmpeg -i X:\Movies\The Back-up Plan (2010 PG-13)\The Back-up Plan (2010 PG-13).avi -s 640x272 -c:v libx264 -c:a aac -b:v 3000k -maxrate 3300k -b:a 96k -bufsize 256k -map 0:0 -map 0:1 -ac 2 -preset superfast -v error -force_key_frames expr:gte(t,n_forced*10) -start_number 0 -hls_time 10 -hls_list_size 0 -hls_segment_filename c:\subsonic\hls\2005004936\%d.ts c:\subsonic\hls\2005004936\out.m3u8
[4/3/18 4:35:59 PM PDT]
INFO
MediaScannerService
Scanned media library with 61500 entries.
[4/3/18 4:36:27 PM PDT]
INFO
MediaScannerService
Scanned media library with 61750 entries.
[4/3/18 4:36:48 PM PDT]
INFO
FFmpegHlsSession-2005004936
Killing ffmpeg
[4/3/18 4:36:48 PM PDT]
INFO
FFmpegHlsSession-2006638636
Creating FFmpeg HLS session 2006638636: {mediaFileId=74247, playerId='1590', maxBitRate='5000', size='640x272', audioTrack=null}
[4/3/18 4:36:48 PM PDT]
INFO
FFmpegHlsSession-2006638636
Starting ffmpeg for hls: c:\subsonic\transcode\ffmpeg -ss 120 -i X:\Movies\The Back-up Plan (2010 PG-13)\The Back-up Plan (2010 PG-13).avi -s 640x272 -c:v libx264 -c:a aac -b:v 4500k -maxrate 5000k -b:a 128k -bufsize 256k -map 0:0 -map 0:1 -ac 2 -preset superfast -copyts -v error -force_key_frames expr:gte(t,n_forced*10) -start_number 12 -hls_time 10 -hls_list_size 0 -hls_segment_filename c:\subsonic\hls\2006638636\%d.ts c:\subsonic\hls\2006638636\out.m3u8
[4/3/18 4:36:53 PM PDT]
INFO
MediaScannerService
Scanned media library with 62000 entries.
[4/3/18 4:37:16 PM PDT]
INFO
MediaScannerService
Scanned media library with 62250 entries.
[4/3/18 4:37:40 PM PDT]
INFO
MediaScannerService
Scanned media library with 62500 entries.
[4/3/18 4:37:56 PM PDT]
INFO
FFmpegHlsSession-2002986836
Killing ffmpeg
[4/3/18 4:38:05 PM PDT]
INFO
MediaScannerService
Scanned media library with 62750 entries.
[4/3/18 4:38:30 PM PDT]
INFO
MediaScannerService
Scanned media library with 63000 entries.
[4/3/18 4:38:44 PM PDT]
INFO
FFmpegHlsSession-2005004936
Killing ffmpeg

I resolved the problem by deleting the shared folder within file explorer and re-shared the folder.

[louhbo]

+1 here. Using subsonic 6.1.3 war file with tomcat on ubuntu 18.04

Anything but mp4 video tries to load and then white screen where the player starts and it says hlsjs: video file not found. It then gives me the url to the file under that.

[louhbo]

I switched to airsonic, everything transcodes and plays fine, even vob files. I know the interface is not polished or grand, but it works for my purposes.