unable to see any of my music

[nthali]

First the summary:
Installed subsonic on my raspberry pi, which has a usb hard drive with all my music. changed the settings for music folder to point to my hard drive folder.
when i click on "scan media folders", it shows the number of files found in the right panel which keeps increasing (i have a lot of files) till about 13,000 and then abruptly disappears. Nothing shows up in the index, or any of the "Playing" tabs, except for decades and genres being populated. But not a single file shows up.
Any ideas on what i can try?
Thanks!

Trying to follow the guidelines for help request.
Problem Description: No music files show up in subsonic
Troubleshooting Steps: changed max memory to 512 and then to 1024
Playback Application and version: Chrome browser (81.x.x) on MacOS Catalina (10.15.4)
Subsonic Version: 6.1.6 (build 0cfa60) – November 10, 2019
Server Version: jetty-6.1.x, java 1.8.0_65, HSQLDB, Linux (85.4 MB / 127.5 MB)
Hardware Platform: Raspberry Pi 3B
Java Memory Limit: 1024
Problem Filename: Not applicable
Output from ffmpeg -i: not applicable
Last ten log file lines:

Code: Select all

[5/20/20 7:49:59 PM CDT]   INFO   MediaScannerService   Scanned media library with 13000 entries.
[5/20/20 7:50:00 PM CDT]   INFO   MediaScannerService   Scanned media library with 13250 entries.
[5/20/20 7:50:02 PM CDT]   INFO   MediaScannerService   Scanned media library with 13500 entries.
[5/20/20 7:50:03 PM CDT]   INFO   MediaScannerService   Scanned media library with 13750 entries.
[5/20/20 7:50:04 PM CDT]   INFO   MediaScannerService   Scanned media library with 13986 entries.
[5/20/20 7:50:04 PM CDT]   INFO   MediaScannerService   Marking non-present files.
[5/20/20 7:50:05 PM CDT]   INFO   MediaScannerService   Marking non-present artists.
[5/20/20 7:50:05 PM CDT]   INFO   MediaScannerService   Marking non-present albums.
[5/20/20 7:50:05 PM CDT]   INFO   MediaScannerService   Completed media library scan.
[5/20/20 7:50:05 PM CDT]   INFO   PlaylistService   Starting playlist import.
[5/20/20 7:50:06 PM CDT]   INFO   PlaylistService   Completed playlist import.


Media collection details:
572 artists
935 albums
12,417 songs
140.21 GB
1,215 hours

[3Dscrewer]

The Raspberry needs much power during scanning, REAL 2,1A is mandatory, it is getting very hot during that time AND because the SD Card reading and writing at the same time it needs a long time. The Raspi2B+ didn't fit my needs and the 3B+ Version I didn't try .... may be I will try the 4 Version in future.

Another possible fault is the Timeout for USB Drives, it is to short

echo program_usb_timeout=1 | sudo tee -a /boot/config.txt

or
sudo nano /boot/config.txt
and add this line
program_usb_timeout=1

may be thats already the trick, but as suggested check the temperature during scan, even if you have a small heatsink. Open the Lid of the case, thats sometimes enough. Mine is always open and I have a big case because HifiBerry DAC is connected

Let us hear what happened

[nthali]

Never mind. Had to go to reddit to find the solution.
For some weird reason, under "users", the "has access to folders" was unchecked.
as soon as i checked it, all files showed up.

[3Dscrewer]

yeah the rights in Linux is a common problem ..

[zeaklous]

For some weird reason, under "users", the "has access to folders" was unchecked.
as soon as i checked it, all files showed up.

Thanks for this! Exactly the same problem for me.