Subsonic Forum

Hello,

I'm running Subsonic 4.7.beta3 on a Debian 6 64bits server.
I face the following issue: when I try to download a full album with the 'D' button, the ‘name_of_album.zip’ download starts as intended.
But the download does not complete successfully, and the resulting Zip file appears to be corrupted.
(Downloading single tracks work perfectly).

Can you please help me troubleshooting that issue, and hopefully fix it?

Thx

Just tested and works fine for me
Check your SS log and see if there are any clues there.

One thing that you might check on the server is to ensure zip and unzip are installed via sudo apt-get install zip unzip

If they are installed, then definitely check your logs to see where the issue is occurring.

Thanks for your feed-back.

Zip and unzip are well installed.

I made some more tests and my issue seems linked to the combination of using reverseproxy and https.
On https without reverseproxy it works, and with reverse proxy on non-ssl it works also.

In the log I don't realy catch much details:

This one failed (reverse proxy + ssl)

Code: Select all

[11/09/12 23:38:41 CEST]   INFO   DownloadController   Starting to download 'Good Things.zip' to Player 6 [admin]
[11/09/12 23:38:41 CEST]   INFO   DownloadController   Downloading 'Good Things/02 - Green Lights.mp3' to Player 6 [admin]

This one worked

Code: Select all

11/09/12 23:39:32 CEST]   INFO   DownloadController   Starting to download 'Good Things.zip' to Player 6 [admin]
[11/09/12 23:39:32 CEST]   INFO   DownloadController   Downloading 'Good Things/02 - Green Lights.mp3' to Player 6 [admin]
[11/09/12 23:39:36 CEST]   INFO   DownloadController   Downloading 'Good Things/13 - Politician (Reprise).mp3' to Player 6 [admin]
[11/09/12 23:39:41 CEST]   INFO   DownloadController   Downloading 'Good Things/06 - Take Me Back.mp3' to Player 6 [admin]
[11/09/12 23:39:48 CEST]   INFO   DownloadController   Downloading 'Good Things/09 - Good Things.mp3' to Player 6 [admin]
[11/09/12 23:39:55 CEST]   INFO   DownloadController   Downloading 'Good Things/03 - Hey Brother.mp3' to Player 6 [admin]
[11/09/12 23:40:00 CEST]   INFO   DownloadController   Downloading 'Good Things/04 - Miss Fortune.mp3' to Player 6 [admin]
[11/09/12 23:40:11 CEST]   INFO   DownloadController   Downloading 'Good Things/12 - Mama Hold My Hand.mp3' to Player 6 [admin]
[11/09/12 23:40:20 CEST]   INFO   DownloadController   Downloading 'Good Things/11 - If I.mp3' to Player 6 [admin]
[11/09/12 23:40:30 CEST]   INFO   DownloadController   Downloading 'Good Things/08 - Loving You Is Killing Me.mp3' to Player 6 [admin]
[11/09/12 23:40:35 CEST]   INFO   DownloadController   Downloading 'Good Things/05 - Life So Hard.mp3' to Player 6 [admin]
[11/09/12 23:40:46 CEST]   INFO   DownloadController   Downloading 'Good Things/07 - Femme Fatale.mp3' to Player 6 [admin]
[11/09/12 23:40:55 CEST]   INFO   DownloadController   Downloading 'Good Things/01 - I Need A Dollar.mp3' to Player 6 [admin]
[11/09/12 23:41:04 CEST]   INFO   DownloadController   Downloading 'Good Things/10 - You Make Me Smile.mp3' to Player 6 [admin]
[11/09/12 23:41:09 CEST]   INFO   DownloadController   Downloaded 'Good Things.zip' to Player 6 [admin]

Any suggestion?

Does /var/log/messages show anything? (that is if you are logging all system events to that)

Somewhere there has to be a log on the failure. Well, we would like to hope so.