Subsonic Forum

After a clean install of Windows 7 and SS/MC . . .

Subsonic service does not start when Windows starts.

Startup Folder contains a shortcut that points to subsonic-agent.exe

In Services control panel: Subsonic is set to Automatic

Please advise.

Thanks!

Really?

No suggestions??

What does the event viewer say?

Does it start if you manually start it?

Glenn

Now that you mention it, I haven't looked at the event viewer. I will tonight. It only seems to work if I click on Start>Subsonic>System Tray Icon.

Here's what I could find in the event viewer:

Cab Id: 0

Problem signature:
P1: subsonic-agent.exe
P2: 0.0.0.0
P3: subsonic-agent.exe
P4: unknown
P5: unknown
P6: 200
P7: -1
P8:
P9:
P10:

Attached files:
C:\Users\. . . .\AppData\Local\Temp\{e87735f3-4892-4f40-bec6-b758cba04fed}\appcompat.txt
C:\Users\. . . .\AppData\Local\Temp\TabC2D1.tmp

These files may be available here:
C:\Users\. . . .\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_subsonic-agent.e_ed19e387dd9df3c1d216a4e7a5f80b659de14b_13f2ce36

Analysis symbol:
Rechecking for solution: 0
Report Id: 3af4fdc7-7b06-11e2-8521-c8600073291c
Report Status: 0



Service Control Manager:
The Subsonic service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

I haven't used the standard Windows install for some time now, but isn't there a setting somewhere on the services panel that allow you to check a box that says something about allowing the service to interact with the desktop?

Just a hunch ...

http://technet.microsoft.com/en-us/libr ... 39(v=ws.10).aspx

Yes, I looked into that. It was checked all along.

Then the most likely explabation is that the registry entry isn't configured properly to allow the service to interact. The easiest fix is probably to just do a clean reinstall.

I'd uninstall all Java instances and Subsonic through Conrol panel/Programs and Setting, delete the C:\Subsonic directory if you don't have a lot of history yet, and then reinstall the latest Java and Subsonic.

If you already have a lot of users and history, you can try it without deleting C:\Subsonic, or making a backup to try and restore later.

I have already performed a reinstall. Problem persists.

I'd like to try and repair the registry settings.

This new behavior with Subsonic follows a fresh install of Windows 7 on a SSD drive. So the OS is clean and updated. Java is current too.

(sigh)

Have a look in the registry HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Subsonic
The Start parameter should have a value (Dword) of 2.
Also check any other ControlSets you may have.

BKKKPewsey wrote:Have a look in the registry HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Subsonic
The Start parameter should have a value (Dword) of 2.
Also check any other ControlSets you may have.

I don't know what you mean by check any other ControlSets . . .

Nikonerik wrote:I don't know what you mean by check any other ControlSets . . .

http://support.microsoft.com/kb/100010