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Subsonic suddenly not working outside my local... *SOLVED*

PostPosted: Sun Sep 01, 2013 4:56 pm
by Grapsus
<-------------------------Subsonic Help Request---------------------->
Problem Description: Subsonic was working fine for several months, but now it appears to have stopped working outside my local network. It works just fine on my computer, my roommates' computers, and my cell phone, when I'm at home and connected to our wi-fi, but when I try to access it otherwise, it tells me it can't reach the server.
Troubleshooting Steps: All I've done is uninstall and re-install Subsonic, which did not help.
Playback Application and version: I use the Android app and MiniSub, but I've also tried on the normal Subsonic interface.
Subsonic Version: 4.8 (build 3434) – April 17, 2013
Server Version: jetty-6.1.x, java 1.7.0_07, Windows 7 (49.7 MB / 119.8 MB)
Hardware Platform: Windows 7 64bit
Java Memory Limit: 150MB
Output from ffmpeg -i: I get an error message when I try to do this... not sure if I'm doing it wrong, or if that might be a source of the problem
Last ten log file lines:
Code: Select all
[9/1/13 12:12:22 PM EDT]   INFO   DaoHelper   Checking database schema.
[9/1/13 12:12:27 PM EDT]   INFO   DaoHelper   Done checking database schema.
[9/1/13 12:12:27 PM EDT]   INFO   VersionService   Resolved local Subsonic version to: 4.8
[9/1/13 12:12:29 PM EDT]   INFO   PlayerDao   Deleted 1 player(s) that haven't been used after Wed Jul 03 12:12:29 EDT 2013
[9/1/13 12:12:29 PM EDT]   INFO   MediaScannerService   Automatic media library scanning scheduled to run every 1 day(s), starting at Mon Sep 02 03:00:00 EDT 2013
[9/1/13 12:12:29 PM EDT]   INFO   PodcastService   Automatic Podcast update scheduled to run every 24 hour(s), starting at Sun Sep 01 12:17:29 EDT 2013
[9/1/13 12:14:46 PM EDT]   INFO   NetworkService   Successfully forwarding port 4040.
[9/1/13 12:15:28 PM EDT]   INFO   StreamController   Got range: Range[0,9223372036854775807]
[9/1/13 12:15:28 PM EDT]   INFO   PlayQueueInputStream   admin listening to "Neither Victims Nor Executioners\01 Peace Is Possible.mp3"
[9/1/13 12:15:29 PM EDT]   DEBUG   AudioScrobblerService   Successfully registered now playing for song 'Peace Is Possible' for user tastychildren at Last.fm: Sun Sep 01 12:15:28 EDT 2013
[9/1/13 12:17:01 PM EDT]   INFO   VersionService   Resolved latest Subsonic final version to: 4.8
[9/1/13 12:17:01 PM EDT]   INFO   VersionService   Resolved latest Subsonic beta version to: 4.7.beta3


Additionally, I have Clear Internet at my house and my modem SKU is WIXFBR-117. Here is Clear's page for the device: http://www.clear.com/support/download/m ... with-wi-fi.

Again, it was working just fine for months, and then, as far as I can tell, without anything changing or updating, it stopped working outside my home connection.
<-------------------------Subsonic Help Request---------------------->

Re: Subsonic suddenly not working outside my local network

PostPosted: Sun Sep 01, 2013 6:06 pm
by alphawave7
Modem likely got a secret update. Review or renew your port forward settings per page 24:
http://www.clear.com/cms/download_file/view/686/81/
and test with canyouseeme.org for port 4040. Additionally, ensure 4040 has an exception in your local servers firewall.

Re: Subsonic suddenly not working outside my local network

PostPosted: Sun Sep 01, 2013 7:42 pm
by Grapsus
Working again!
Thank you so much!