Nothing will play since installing FIOS router

[gjbushman]

Recently I had FIOS installed. The router installed is a Actiontec MI424WR rev I. I have successfully completed the manual port forwarding. However I cannot play any sound files of any kind on any device. Everything seems to be working as it should be except that no sound files will play. I am running version 4.9 (build 3853) – January 23, 2014. Everything worked fine before FIOS.

[gjbushman]

Any expert advice on this issue would be appreciated. I know that the router is not UPnP compliant. I'm wondering if that has anything to do with it.

[gurutech]

Can you play music from the "server" itself? If you can, then that's not going through the router at all. Then try from another machine on your network, and finally from a machine outside your network.

[gjbushman]

Thanks. That makes sense. I will try that and report results.

[GJ51]

I've had my servers on FIOS for many years, first using the Actiontec they gave me and recently we switched to bypassing the Actiontec and connecting our own router to the ethernet port on the ONT, Both setups work fine. the basics are the same in both cases.

As always, if you can't see a response from canyouseeme.org for the port used for Subsonic, you won't connect.

If the hostmachine can connect by using http://localhost:SubsonicPort but you can't connect from other PC's insdie your home network, then you have a firewall on the hostmachine that's blocking the connection. If the local network can connect, then it's a port forward not properly set at the router.

HTH

And - Yes, the lag time on submitting a post to the forum is just a bit under 3 years. Only hit "Submit" once and go get another cup of coffee and take a leak to avoid duplicate entries.

[gjbushman]

Have checked this from inside my network and outside and still nothing will play. I have checked that my ports are open and they are. I can access the web interface from outside my router. When I select a file to play it does not play. When using Dsub I can access the server but nothing will download and play.

[GJ51]

Have you checked on the host machine? If you get the same result on the host machine, it's most likely an issue with folder permissions where the data is stored. The subsonic service needs to have access rights to the storage directory.

The issues happens frequently on Windows installations trying to use files stored on a remote machine. On Windows the data has to be in a UNC share rather than a mapped drive and the subsonic service has to have logon rights to the share.

It would also be helpful if you provided what OS you're on and where the media is stored. Any errors generated in the logs might be helpful as well. Is transcoding set properly with ffmpeg in the transcode folder?

Have you done anything to clean the database and rescan the library?

[gjbushman]

Host machine is Linux server (Ubuntu 12.04.3 LTS) which is not running a web server so I can't check if the host machine will play. I will check permissions but that may be an another issue because a I am having trouble with saving album art. But the only thing that changed between the time I could play titles and could not play titles was the addition of the FIOS router. So clearly it seems to me that this is an issue with the router. Or am I missing something?

Media is stored on a NAS/WD My Cloud.

[GJ51]

It's not likely that it's the router if you can reach the logon screen from outside the network. This seems more a question of subsonic not being able to read/write to the storage folders that are defined.

I'm not a Linux guy, so I'm not sure how to fix this on your system. On Windows systems folders stored on a NAS need to be defined as UNC shares and then you have to define logon rights to the subsonic service so it can access the shares.

Only you know if anything else has changed on your setup, but I don't think the FIOS router is to blame here unless DNS is somehow involved. One idea would be to inspect the NAS settings to see if it's internal ip has changed or somehow the names of the storage locations are not the same as they were when you set up Subsonic the first time.

I'd probably at least delete all the defined folders in Subsonic and then run the clean db routines and rescan with blank folder definitions to ensure that the db is clean. Then attempt to redefine the folders. Subsonic should tell you right away if it can't find the folder. I'd try one folder at a time to ensure you're getting connected. If it won't connect and your sure the folder definition is correct, then it has to be a permissions issue.

HTH

[gurutech]

I have permissions for my media folders set for 777 (rwxrwxrwx), but you could probably get away with 776 (rwxrwxrw-) or 766 (rwxrw-rw-) permissions.

[gjbushman]

I got this figure out. I'm an idiot. So it was the new router in part, but more me. My music is stored on NAS. The NAS received a new IP address when the new router was installed. I neglected to remap the NAS in my "/etc/fstab" so I wasn't even mounting my music share correctly. Not sure how subsonic was actually displaying my music correctly. All is good now, especially since the wife can now access our music at work. Thanks to all.

Jamie

[GJ51]

Congratulations and thanks for sharing your answer. No, you're not an idiot. At one time or another, we've all been there and done that, but as you already know, none of us who posted thought to suggest that you recheck internal ip addresses to the NAS shares.

Glad to see you got it working.

[gjbushman]

Another issue that came up in trying to resolve this, I actually reinstalled ss a couple of times in order to resolve the problem. None of those reinstalls fixed the problem, which baffled me. However, after looking more closely I saw that the reinstalls were not done correctly. Apparently I had changed permissions on a ss folder at one point in the previous install and that folder was not being overwritten on the reinstall. I manually deleted that folder. So the when final reinstall went correctly, that is when I discovered that my music share was not mounted correctly. So a lesson learned there, actually a few lessons learned. Thanks for everyone's participation.

Jamie