Subsonic Forum

Hi,

I recently changed my ISP, and the only problem i have is that i am not able to connect from outside the house.
I have opened the port in my router, the 5 other ports i have opened for game servers and other streamingservices. So i know the feature in my router works.

However, i can only connect to subsonic via lan and not online.

<-------------------------Subsonic Help Request---------------------->
Problem Description: Done
Troubleshooting Steps:
Reinstalled subsonic.
Installed the newest version 5 beta 2.
Changed from port 4040 to 35000.
Automatic port forwarding disabled.
COnnection status from the server webinterface: Status: Successfully registered web address.

Playback Application and version: For debugging i only use WEB
Subsonic Version:

License Subsonic Premium (expires March 17, 2015)
Version 5.0.beta2 (build 4085) – August 27, 2014
Server jetty-6.1.x, java 1.6.0_29, Windows 7 (81.7 MB / 118.6 MB)

Server Version: (copy/paste from the "About" screen in the Subsonic Web Interface)
Hardware Platform: win7, intel i3
Java Memory Limit: 150
Problem Filename: (If you are having difficulty with a particular file, please include it's name)
Output from ffmpeg -i: (If you open a command prompt and type 'ffmpeg -i <filename>' what is the output? Ideally put this in a "code" block)
Last ten log file lines:

[8/31/14 3:02:59 AM CEST] INFO DaoHelper Checking database schema.
[8/31/14 3:04:36 AM CEST] INFO DaoHelper Done checking database schema.
[8/31/14 3:04:37 AM CEST] INFO VersionService Resolved local Subsonic version to: 5.0.beta2
[8/31/14 3:04:38 AM CEST] INFO PlayerDao Deleted 1 player(s) that haven't been used after Wed Jul 02 03:04:38 CEST 2014
[8/31/14 3:04:39 AM CEST] INFO MediaScannerService Automatic media library scanning scheduled to run every 1 day(s), starting at Mon Sep 01 03:00:00 CEST 2014
[8/31/14 3:04:40 AM CEST] INFO UPnPService Starting UPnP service...
[8/31/14 3:04:40 AM CEST] INFO PodcastService Automatic Podcast update scheduled to run every 24 hour(s), starting at Sun Aug 31 03:09:40 CEST 2014
[8/31/14 3:04:43 AM CEST] INFO UPnPService Enabling UPnP/DLNA media server
[8/31/14 3:04:43 AM CEST] INFO UPnPService Starting UPnP service - Done!
[8/31/14 3:04:50 AM CEST] INFO NetworkService Deleted port mapping for port 23540
[8/31/14 3:09:40 AM CEST] INFO PodcastService Starting scheduled Podcast refresh.
[8/31/14 3:09:40 AM CEST] INFO PodcastService Completed scheduled Podcast refresh.
[8/31/14 9:25:23 PM CEST] INFO VersionService Resolved latest Subsonic final version to: 4.9
[8/31/14 9:25:23 PM CEST] INFO VersionService Resolved latest Subsonic beta version to: 5.0.beta2
[8/31/14 9:27:16 PM CEST] INFO PlayerDao Created player 18.

<-------------------------Subsonic Help Request---------------------->

I hope you guys can help me, and please ask for more information if it is needed for further debugging.

Regards,
Henrik

Is there really no one who can help me with this problem?

Double check your port forwarding on your router, and the IP Address on your Subsonic server. Make sure your router forwards port 4040 to the correct IP address.

Also. may I recommend a Java update. Version 1.6 is buggy and not as secure as it should be. 1.7 is the latest.

I'd go back to 4040, and then test with canyouseeme.org for 4040.