Subsonic Forum

Posted: **Mon May 18, 2015 12:34 pm**

<-------------------------Subsonic Help Request---------------------->
Problem Description: I can't add my Subsonic account to my Sonos controller
Troubleshooting Steps: Followed the online instructions for activating Sonos via the Subsonic web interface, Stop/Start Subsonic on my Synology NAS, verified that I can still access Subsonic via the web portal both inside and outside my network, viewed the log file (see below).
Playback Application and version: Sonos Controller for PC Beta Version 5.4
Subsonic Version: 5.2.1 (build 4427) – March 4, 2015
Server Version: jetty-6.1.x, java 1.7.0_72, Linux (114.7 MB / 196.2 MB)
Hardware Platform: Synology DS412+
Java Memory Limit: 512mb
Problem Filename: N/A

I keep getting the following error message when I try to add Subsonic to my music services in the Sonos Controller:

"The Subsonic server did not recognize your login information. If the problem persists, please contact Subsonic for help with your account."

I looked at the subsonic log, and I am seeing that the the Sonos music service is being enabled ok. Here are details from the Subsonic Log:
5/18/15 6:16:50 AM GMT-06:00] INFO SonosService Found Sonos controllers: [192.168.1.33, 192.168.1.17]

[5/18/15 6:16:50 AM GMT-06:00] INFO SonosServiceRegistration Enabling Sonos music service, using Sonos controller IP 192.168.1.33, SID 242, and Subsonic URL http://192.168.1.241:4040/ws/Sonos

[5/18/15 6:16:50 AM GMT-06:00] INFO SonosServiceRegistration Sonos controller returned: <html><head><title>success</title></head><body>success!</body></html>

When I access Subsonic locally via the web portal, the URL I use is https://192.168.1.241:4041. I'm not sure if this is part of the problem or not.

Posted: **Thu May 21, 2015 1:00 pm**

I see a lot of views on this topic. Anyone else experiencing the same situation?

Posted: **Thu May 21, 2015 5:10 pm**

My issue has been solved. I just tried entering my credentials again, and this time, it worked.

Two things have changed since I last attempted to connect Subsonic to Sonos, so unfortunately, I am not sure which one resulted in the fix.

1) An update to the Sonos Controller was installed: Windows PC BETA version 5.4, Build 29489160.
2) I was finally able to figure out how to add my SSL security certificate into the Subsonic app on my Synology DS412+ NAS, following this guy's instructions:

http://www.richgrundy.com/blog/setting- ... r-subsonic

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