Subsonic Forum

Upon upgrading from 5.2.1 to the latest version 5.3, my media folders can no longer be found. Was working fine before upgrade. Able to access Media Folder locations successfully via Windows Explorer.


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Problem Description: Media Folders can no longer be found after upgrade to 5.3
Troubleshooting Steps: Recreated Media Folders in Subsonic, files are accessible from server via Window Explorer using UNC path
Playback Application and version:
Subsonic Version: 5.3 (build 4569) – October 25, 2015
Server Version: jetty-6.1.x, java 1.8.0_66, Windows 7 (53.9 MB / 95.0 MB))
Hardware Platform: Windows 7
Java Memory Limit: 150
Problem Filename:
Output from ffmpeg -i:
Last ten log file lines:

Code: Select all

[11/23/15 6:17:49 AM CST]   INFO   HsqlDaoHelper   Checking database schema.
[11/23/15 6:17:51 AM CST]   INFO   HsqlDaoHelper   Done checking database schema.
[11/23/15 6:17:51 AM CST]   INFO   SettingsService   Java: 1.8.0_66, OS: Windows 7
[11/23/15 6:17:52 AM CST]   INFO   PlayerDao   Deleted 1 player(s) that haven't been used after Thu Sep 24 06:17:52 CDT 2015
[11/23/15 6:17:52 AM CST]   INFO   VersionService   Resolved local Subsonic version to: 5.3
[11/23/15 6:17:52 AM CST]   INFO   MediaScannerService   Automatic media library scanning scheduled to run every 1 day(s), starting at Tue Nov 24 03:00:00 CST 2015
[11/23/15 6:17:52 AM CST]   INFO   UPnPService   Starting UPnP service...
[11/23/15 6:17:52 AM CST]   INFO   PodcastService   Automatic Podcast update scheduled to run every 24 hour(s), starting at Mon Nov 23 06:22:52 CST 2015
[11/23/15 6:17:54 AM CST]   INFO   UPnPService   Enabling UPnP/DLNA media server
[11/23/15 6:17:54 AM CST]   INFO   UPnPService   Starting UPnP service - Done!
[11/23/15 6:18:02 AM CST]   WARN   NetworkService   No UPnP router found.
[11/23/15 6:18:10 AM CST]   INFO   BootstrapVerificationFilter   Servlet container: jetty-6.1.x
[11/23/15 6:18:13 AM CST]   INFO   PlayerDao   Created player 50.
[11/23/15 6:18:13 AM CST]   INFO   VersionService   Resolved latest Subsonic final version to: 5.3
[11/23/15 6:18:13 AM CST]   INFO   VersionService   Resolved latest Subsonic beta version to: 5.3.beta2

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Any suggestions? Still have not been unable to resolve this issue.

Anyone??? Anyone??? Beuller??? Beuller???

Does admin have permissions in Settings?

alphawave7 wrote:Does admin have permissions in Settings?

What permissions in settings are you referring to? I do not see any settings specific to giving Admin permissions to Media Folders. Prior to the upgrade to from 5.2.1 to 5.3 it was working perfectly.

Thanks for the reply, seems the community has tapered off a bit.

Go to Settings -> Users. Select the user "admin" and verify if the media folder of your music is "checked"

Since you are on a Windows server, also make sure that the "Subsonic" user has access to the media folder where you store your music.

On my windows server, I have to ensure that the madsonic (which I use) service has login as a service enabled and use an actual username and password instead of the default "service" login.

mitrailer wrote:Go to Settings -> Users. Select the user "admin" and verify if the media folder of your music is "checked"

Thanks mitrailer,

Media Folders are not listed to "check" on the admin user's settings page.
All there is on that page is:

Select User (admin selected of course)
Max bitrate
Change Password checkbox & email address field
Save and Cancel buttons

Am i missing something?

gurutech wrote:Since you are on a Windows server, also make sure that the "Subsonic" user has access to the media folder where you store your music.

On my windows server, I have to ensure that the madsonic (which I use) service has login as a service enabled and use an actual username and password instead of the default "service" login.

Success! Changing the user that the service was logged in as from "Local System" to my Subsonic user account did the trick.


Thanks for your help!

Mitrailer

After changing the service login I am now also seeing the "Allow access to these media folders" check boxes on the admin users setting page, where I wasn't before.


Thanks again folks!