Subsonic Forum

My 6 year old Windows based (now Win 10) Subsonic server has completely stopped working:

Problem Description:
- NAS shares (available until this week) show "Folder not found" error, even on drive letter mapped to NAS share
- \\wxcld-x\Music\Music worked until last week
- Access your server over internet registration not working (available earlier this week) showing "ConnectTimeoutException" error

Troubleshooting Steps:
- delete and recreate folders in subsonic using "Add Media Folder."
- change to new internet address

Playback Application and version:
- Subsonic browser

Subsonic Version:
- 6.1.1 build fc853b - May 31, 2017
License Subsonic Premium
Version 6.1.1 (build fc853b) – May 31, 2017
Server jetty-6.1.x, java 1.8.0_131, HSQLDB, Windows 10 (103.3 MB / 159.2 MB)

Java Memory Limit:
650

Problem Filename:
n/a

Last ten log file lines:
[6/14/17 10:31:30 PM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/14/17 10:33:51 PM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/14/17 11:31:30 PM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/14/17 11:31:30 PM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/14/17 11:35:59 PM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 12:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 12:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 12:38:07 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 1:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 1:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 1:40:15 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 2:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 2:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 2:42:23 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 3:00:00 AM MDT] INFO MediaScannerService Starting to scan media library.
[6/15/17 3:00:13 AM MDT] INFO MediaScannerService Scanned media library with 134 entries.
[6/15/17 3:00:13 AM MDT] INFO MediaScannerService Marking non-present files.
[6/15/17 3:00:20 AM MDT] INFO MediaScannerService Marking non-present artists.
[6/15/17 3:00:20 AM MDT] INFO MediaScannerService Marking non-present albums.
[6/15/17 3:00:20 AM MDT] INFO MediaScannerService Completed media library scan.
[6/15/17 3:00:20 AM MDT] INFO PlaylistService Starting playlist import.
[6/15/17 3:00:22 AM MDT] INFO PlaylistService Completed playlist import.
[6/15/17 3:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 3:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 3:44:31 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 4:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 4:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 4:46:39 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 5:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 5:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 5:48:47 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 6:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 6:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 6:50:55 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 7:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 7:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 7:53:03 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 8:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 8:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 8:55:12 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 9:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 9:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 9:57:20 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 10:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 10:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 10:59:28 AM MDT] INFO NetworkService Successfully forwarding port 4040.
[6/15/17 11:31:30 AM MDT] INFO PodcastService Starting scheduled Podcast refresh.
[6/15/17 11:31:30 AM MDT] INFO PodcastService Completed scheduled Podcast refresh.
[6/15/17 11:39:43 AM MDT] INFO MediaScannerService Automatic media library scanning scheduled to run every 1 day(s), starting at Fri Jun 16 03:00:00 MDT 2017
[6/15/17 11:42:51 AM MDT] INFO NetworkService Successfully forwarding port 4040.

*** NOTE!!!

- The only change was a Windows 10 update (from MS) and Windows Defender turn on (Then turn off)

- Checked Windows Firewall - no changes - Subsonic listed as app

- No change to switches or routers

- Have updated to latest Subsonic version 6.x

- Have tried installing Subsonic on another Win 10 PC (also recently updated) with same results

- NAS share (previously working fine for some time) now shows "Folder not found" error
- tried mapping NAS drive to local letter - can access ok via explorer - but Subsonic will not recognize NAS direct access to or drive mapped access

- Server access over Internet no longer accessible
- [ Save ] on "Network" screen returns "ConnectTimeoutException" error

- Subsonic server is accessible over LAN, but not from the Internet

Please help solve this issue

Hi

Was struggling with same issue myself for i while. Would not find Folder on my NAS.
The Solution though, is found in the 'getting started' documentation for subsonic under the Topic " Setting up Media folders"

Using network disks in Windows

Subsonic runs as a service on Windows. By default, mapped networks disks are not visible to services. To fix this you can change the Subsonic service to run as the logged-on user instead of the System user.

Open Services in Windows.
Right-click the Subsonic service and select Properties.
Click the Log On tab.
Activate This account and enter your Windows username and password.
Click OK and restart the service.

I also posted some instructions on how to set up a NAS. May help partly.

viewtopic.php?f=2&t=17476

Sounds like some odd issues. Something definitely changed. I keep weekly image backups of my machine. IF you do I would suggest maybe restoring the complete subsonic folder from a backup first and if that does not fix then do a complete restore. Just a thought. Sometimes it's just easier to restore a backup than to troubleshoot some obscure issue that pops up out of the blue.