Subsonic Forum

Ubuntu 12.02 headless server. Subsonic 6.1.2. Had to remove media share folder, clean up database, re-add media folder, rescan to get my music to show up correctly. Now, most my my MP3s (and FLACs) won't start when I press play on them. However, if I skip forward a few seconds they usually start in about 10 seconds. Some songs are fine to play from the get go like normal. Happens in both the browser player, external player, and on Subsonic Android application.

I've tried incrementally downgrading. I am now at 5.2 and still have the issue. The logs say the song begins as normal as another one that plays

Can anyone give me any guidance, much thanks

Excerpt from the log:

[2017-07-25 21:33:45,904] INFO PlayQueueInputStream - admin listening to "Mushroom Jazz, Vol. 7/10 - (Never Been To) California (Album Version).mp3"
[2017-07-25 21:33:45,919] DEBUG TranscodeInputStream - Starting transcoder: [/var/subsonic/transcode/ffmpeg] [-f] [mp3] [-i] [/media/x/musique/Mark Farina/Mushroom Jazz, Vol. 7/10 - (Never Been To) California (Album Version).mp3] [-ab] [128k] [-v] [0] [-f] [mp3] [-]
[2017-07-25 21:33:46,516] DEBUG AudioScrobblerService - Successfully registered now playing for song '(Never Been To) California (Album Version)' for user shinnokxz at Last.fm: Tue Jul 25 21:33:45 MDT 2017
[2017-07-25 21:34:02,994] DEBUG AudioScrobblerService - Successfully registered submission for song '(Never Been To) California (Album Version)' for user shinnokxz at Last.fm: Tue Jul 25 21:34:02 MDT 2017

Song stalls at 0:00, will play if I skip forward (after delay)

Additional information-

It seems to be 'album-wide' issue and not a per song issue, meaning if one song doesn't play from an album then none will play. If one plays all of them will play.

There's doesn't seem to be any reason why unreasonable character would be a problem.. it's doing it on albums that have basic name's and album titles.

I'm starting to suspect it has something to do with Java. I've downgraded all the way to 5.1 (with openjdk-7-jre) and the problem persists, and the interface is practically the same as it was in 6.1.2.

5.1 was my last known working version.

Bump for viewing?

I'm really trying to avoid a full uninstall and reinstall but it's looking more and more likely that's my next course of action

It looks like more course of action is to ditch this shit software. I'm glad I paid money a long time ago only to see no support when their upgrades roll out.

Who ever decides to pay for Subsonic and it's new pricing model (including its "support") is up in the night.

cbusylol wrote:It looks like more course of action is to ditch this shit software. I'm glad I paid money a long time ago only to see no support when their upgrades roll out.

Who ever decides to pay for Subsonic and it's new pricing model (including its "support") is up in the night.

Hi! It's right that subsonic has only one developer and there's no real support... but well.
Your problem seems to be because of the transcoder, maybe using another than the shipped by subsonic it would work.
Another thing to consider is to update subsonic to the last stable version, maybe that will help.

Thank you for the response. This problem started happening when I upgraded to the current stable release. Nothing about my system had changed.

I've retroactively downgraded to even the version I was running before and the problem persists. I'll look into manually installing a different transcoder... but I'm not sure where to start off with that

cbusylol wrote:Thank you for the response. This problem started happening when I upgraded to the current stable release. Nothing about my system had changed.

I've retroactively downgraded to even the version I was running before and the problem persists. I'll look into manually installing a different transcoder... but I'm not sure where to start off with that

Hmmm, maybe try to install ffmpeg and use it instead of the shipped ffmpeg, or change to avconv just to try.
Also check with another browser or reload the webpage with control+F5.

Tried a different ffmepg but no dice. Different browsers do not help. It also does it on the phone. Not sure what avconv is.

Tak-MK wrote:

cbusylol wrote:Thank you for the response. This problem started happening when I upgraded to the current stable release. Nothing about my system had changed.

I've retroactively downgraded to even the version I was running before and the problem persists. I'll look into manually installing a different transcoder... but I'm not sure where to start off with that

Hmmm, maybe try to install ffmpeg and use it instead of the shipped ffmpeg, or change to avconv just to try.
Also check with another browser or reload the webpage with control+F5.

To anyone that's found this topic, my recommendation is to ignore any updates to the platform since I cannot ascertain why an upgrade would break the transcoding on some Ubuntu systems. Namely, only about half of my library would ever play and sometimes would take 15 seconds or so to start up, no matter what LAME encoder was installed on the system. There were even issues with FLAC.

As much as a total reboot I was avoiding, including losing all of my playlists and playcounts, the following helped. I hadn't had much time to deal with it until now, but a full package removal with

sudo dpkg -r subsonic

and

sudo dpkg -P subsonic

I also went and and completely and forcefully removed the /var/subsonic directory. I take it you probably aren't keeping your music or videos in this directory, but if you are, that will delete it. So don't do that

Reconfiguring a fresh install from scratch did the trick. Be aware if you were a premium member then you will need to reinstall your license, as this wipes out ALL config and preference data.

I'm glad to have this debacle be over with because Subsonic was otherwise an awesome platform. Now I can finally get back to listening to some music.

Regarding your fear of losing your playlists, I wrote a script in Perl to export playlists to M3U files. As long as your file paths stay the same, then if you need to reinstall Subsonic, restoring your playlists is trivial:

viewtopic.php?f=5&t=17436

Can't help with play counts, though.