Subsonic Forum

by **solavirtus** » Fri Dec 15, 2017 3:57 pm

Hello all. I've had quite a time lately trying to figure out what's going on with my server set up. It all of a sudden just stopped working all together, and I think it was a database issue, so I did a clean uninstall and wipe, and reinstalled. Everything seems to be working now when I'm on my home network, but I can't access it when I'm away. I think it may be a port forwarding issue, but I can't get anywhere beyond that. Thanks for any help and suggestion folks can provide!!

Here's the summary:

Problem Description: Unable to access subsonic server away from home network, either mobile app or web. In Settings > Network it says "Status: Failed to create port forwarding. See log for details." From the Android app, the error I get when I try to test the network connection for my server when I'm not on the home network is : "Connection Failure. DIdn't understand the reply. Please check the server address." I currently have the "Automatically configure your router UPnP/NAT-PMP" box checked in the Settings > Network options.
Troubleshooting Steps: I have gone back and forth with manual port forwarding and disabling the Automatically configure option. When I set up port forwarding how I think is correct, and disable the Subsonic automatic configuration option, it doesn't get me anywhere. I have checked that the port is open (it is).
Playback Application and version: Using the web and Android app.
Subsonic Version: 6.1.3 (build e408c9) – October 31, 2017
Server Version: jetty-6.1.x, java 1.8.0_151, HSQLDB, Windows 10 (95.3 MB / 194.2 MB)
Hardware Platform: Windows 10
Java Memory Limit: 450 MB
Problem Filename: -
Output from ffmpeg -i: -
Last ten log file lines:

[12/15/17 10:21:21 AM EST] INFO HsqlDaoHelper Checking database schema.
[12/15/17 10:21:32 AM EST] INFO HsqlDaoHelper Done checking database schema.
[12/15/17 10:21:32 AM EST] INFO SettingsService Java: 1.8.0_151, OS: Windows 10
[12/15/17 10:21:33 AM EST] INFO VersionService Resolved local Subsonic version to: 6.1.3
[12/15/17 10:21:33 AM EST] INFO MediaScannerService Automatic media library scanning scheduled to run every 1 day(s), starting at Sat Dec 16 03:00:00 EST 2017
[12/15/17 10:21:33 AM EST] INFO UPnPService Starting UPnP service...
[12/15/17 10:21:33 AM EST] INFO PodcastService Automatic Podcast update scheduled to run every 168 hour(s), starting at Fri Dec 15 10:26:33 EST 2017
[12/15/17 10:21:34 AM EST] INFO UPnPService Enabling UPnP/DLNA media server
[12/15/17 10:21:34 AM EST] INFO UPnPService Starting UPnP service - Done!
[12/15/17 10:21:42 AM EST] INFO SonosService Found Sonos controllers: [192.168.1.192, 192.168.1.115, 192.168.1.131, 192.168.1.204, 192.168.1.125, 192.168.1.116, 192.168.1.142, 192.168.1.220, 192.168.1.193, 192.168.1.103, 192.168.1.228]
[12/15/17 10:21:42 AM EST] INFO SonosServiceRegistration Enabling Sonos music service, using Sonos controller IP 192.168.1.192, SID 242, and Subsonic URL http://192.168.1.101:8080/ws/Sonos
[12/15/17 10:21:42 AM EST] WARN SonosService Failed to enable/disable music service in Sonos controller 192.168.1.192: org.apache.http.client.HttpResponseException: Bad Request
[12/15/17 10:21:42 AM EST] INFO SonosServiceRegistration Enabling Sonos music service, using Sonos controller IP 192.168.1.115, SID 242, and Subsonic URL http://192.168.1.101:8080/ws/Sonos
[12/15/17 10:21:42 AM EST] INFO SonosServiceRegistration Sonos controller returned: <HTML><BODY>Success!</BODY></HTML>
[12/15/17 10:21:43 AM EST] WARN NetworkService Failed to create port forwarding.
[12/15/17 10:21:50 AM EST] INFO BootstrapVerificationFilter Servlet container: jetty-6.1.x
[12/15/17 10:23:01 AM EST] INFO VersionService Resolved latest Subsonic final version to: 6.1.3
[12/15/17 10:23:01 AM EST] INFO VersionService Resolved latest Subsonic beta version to: 6.1.beta2
[12/15/17 10:26:33 AM EST] INFO PodcastService Starting scheduled Podcast refresh.
[12/15/17 10:26:33 AM EST] INFO PodcastService Completed scheduled Podcast refresh.
[12/15/17 10:43:44 AM EST] WARN CoverArtController Failed to process cover art G:\Music\Music\Dropkick Murphys\Blackout\1 Walk Away.mp3: java.lang.NullPointerException

by **toolman** » Fri Dec 15, 2017 5:20 pm

I would advice against using the "Automatically configure your router" option in Subsonic.
For a portforwarding to work properly it's neccesary that your server always has the same local ipadress.
So that's the first thing to look at.
You can either set this in the network settings In Windows 10 or by configuring your router to always assign the same ip-adress to your Subsonic-server.
Once you are sure that your server has a fixed ipadress you must manually assign the correct port to your server.
Before doing that I would check which port Subsonic is really using, by clicking the tray icon, switching to the settings tab and check which port is indicated.
Next I would set this portforwarding in your router. If the portforwarding already exists, delete it, reboot your router and set it again.
Reboot the Subsonic server and check if it still has the same ipadress. Log in to Subsonic on the local machine and check the Networkstatus under Settings > Network.
If it says Status: Port forwarding disabled and Status: Succesfully registered webaddress than everything should work as intended.

by **solavirtus** » Sat Dec 16, 2017 6:21 pm

Thanks toolman and alphawave7, I think I got the problem fixed!

I had a static IP for the server, so that wasn't the issue. I switched to a different port at alpha's suggestion and disabled the automatic config option in subsonic options, and now it's working. Thanks all!

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