Sorry, user not found!!!!

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Sorry, user not found!!!!

Postby ronaldk » Tue Mar 20, 2018 9:50 pm

I am absolutely sure that i used my own email adress,
the premium account invoice says so, but I can't retrieve my password.

anybody an idea?
ronaldk
 
Posts: 4
Joined: Fri Mar 09, 2018 9:06 pm

Re: Sorry, user not found!!!!

Postby toolman » Wed Mar 21, 2018 10:17 am

You could always log in to Subsonic as admin.
if you don't know the password to that account see viewtopic.php?f=2&t=3084 how te retrieve it.
If you're logged in you can check Settings >> Users to find out what users you created.
toolman
 
Posts: 537
Joined: Fri Dec 11, 2009 4:18 pm
Location: Netherlands

Re: Sorry, user not found!!!!

Postby ronaldk » Wed Mar 21, 2018 5:51 pm

Yes, i am inside. All users are gone and have 28 days left, looks like a have a new membership.
Since the office of Subsonic is not responding, it seems like I have to do a double payment.... :-(
ronaldk
 
Posts: 4
Joined: Fri Mar 09, 2018 9:06 pm

Re: Sorry, user not found!!!!

Postby toolman » Wed Mar 21, 2018 7:33 pm

Your premium account is valid for as long as you paid for it.
If subsonic tells you that your license is expired but you know for sure that that isn't so you can always enter your license key again. ( Settings >> Subsonic Premium.)
I suspect that your database is corrupt when all your users are gone.
If you want to contact Sindre use the e-mailaddress you can find on the "About Subsonic " page on your server.
toolman
 
Posts: 537
Joined: Fri Dec 11, 2009 4:18 pm
Location: Netherlands

Re: Sorry, user not found!!!!

Postby fmnick » Tue May 19, 2020 6:02 pm

I have exactly the same problem
fmnick
 
Posts: 20
Joined: Thu Jun 09, 2011 7:48 am

Re: Sorry, user not found!!!!

Postby toolman » Thu May 21, 2020 10:51 pm

Have you followed the instructions that were given above?
toolman
 
Posts: 537
Joined: Fri Dec 11, 2009 4:18 pm
Location: Netherlands

Re: Sorry, user not found!!!!

Postby fmnick » Mon May 25, 2020 6:45 pm

That has nothing to do with it. I have payed a long time ago for a premium lifetime subsonic license. My custom subsonic url is still working which would be impossible to have i never had premium.
When i want to resend Subsonic license key on the subsonic website this is the reply i get
Sorry, no license key is associated to ****@*****.***. Did you use a different email address when creating the payment on PayPal?

The anser is no idid not use a different email adres
fmnick
 
Posts: 20
Joined: Thu Jun 09, 2011 7:48 am

Re: Sorry, user not found!!!!

Postby G8DHE » Mon May 25, 2020 9:02 pm

Does this not solve the problem ? viewtopic.php?p=77587#p77587
Geoff G8DHE
Version 6.0 Beta 2
G8DHE
 
Posts: 83
Joined: Sun Nov 04, 2012 4:56 pm

Re: Sorry, user not found!!!!

Postby fmnick » Tue May 26, 2020 4:28 am

Thanks!!, this solves my problem.
fmnick
 
Posts: 20
Joined: Thu Jun 09, 2011 7:48 am


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