unable to connect to server from android phone

[psychonaut13]

Hi all,

Thanks in advance for your help on this. tiny back story: everything was working fine until i moved. I have changed no settings at all so I don't know why this is no longer working. I can listen to tunes at home from my computer to my speakers, but i can not get the server to connect on my phone. Below is the subsonic help request per the sticky on the forum.

<-------------------------Subsonic Help Request---------------------->
Problem Description: unable to connect to server/ server connection error
Troubleshooting Steps: reinstalled apps ( substreamer and subsonic ) on phone ( android ), made sure everything was input correctly ( username, password, server name etc )
Playback Application and version: substreamer and subsonic app
Subsonic Version: 6.1.5 (build 759abe) – December 1, 2018
Server Version: jetty-6.1.x, java 1.8.0_152, HSQLDB, Windows 10 (70.9 MB / 99.2 MB)
Hardware Platform: Windows 10 Home
Java Memory Limit: unknown
Problem Filename:
Output from ffmpeg -i: "the syntax of the command is incorrect" ( input was exactly as listed to put in, without quote marks )
Last ten log file lines:
[10/29/19 9:07:06 AM EDT] INFO UPnPService Starting UPnP service...
[10/29/19 9:07:06 AM EDT] INFO PodcastService Automatic Podcast update scheduled to run every 24 hour(s), starting at Tue Oct 29 09:12:06 EDT 2019
[10/29/19 9:07:08 AM EDT] INFO UPnPService Enabling UPnP/DLNA media server
[10/29/19 9:07:08 AM EDT] INFO UPnPService Starting UPnP service - Done!
[10/29/19 9:07:14 AM EDT] INFO BootstrapVerificationFilter Servlet container: jetty-6.1.x
[10/29/19 9:07:28 AM EDT] INFO VersionService Resolved latest Subsonic final version to: 6.1.5
[10/29/19 9:07:28 AM EDT] INFO VersionService Resolved latest Subsonic beta version to: 6.1.beta2
[10/29/19 9:09:24 AM EDT] INFO NetworkService Successfully forwarding port 4040.
[10/29/19 9:12:06 AM EDT] INFO PodcastService Starting scheduled Podcast refresh.
[10/29/19 9:12:06 AM EDT] INFO PodcastService Completed scheduled Podcast refresh.
<-------------------------Subsonic Help Request---------------------->

Any and all help would be massively appreciated.

[quatermass]

Not really a lot to go on there.

Are you using Wifi or GSM on your phone?