I don't have a Synologie NAS, I have to use a search engine like you can do by your self ...
My only decision is to try to help.
I have read the script, found here ...
https://www.synology-forum.de/threads/s ... -ds.24820/because I'm german, the first hits are german, but the script is english.
So it seems there is a folder 3rdparty and inside that folder subsonic, delete that, but keep care, stop the server first, otherwise you probably can't delete.
If you can read and understand that script, there is no need to remove the user subsonic, because you will try to install again.
This command will delete the Link out of your Packet manager, but because different versions, I'm not 100% sure.
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rm /usr/syno/synoman/webman/3rdparty/Subsonic
The best way is to ask in a synologie forum, because it is not a subsonic issue. It is related to your NAS
May be my hints are helping, but as before I'm not shure, but it is pointing in the right direction.
Good Luck.