I am using the help template from the pinned post here so hopefully this will be enough information.
Problem Description: I just set up Subsonic on my computer today and it's working splendidly when I access the interface while on my local network. But as soon as I try to access it from my phone on the cellular network I get an error.
Troubleshooting Steps: I have checked the settings on the Network tab and made sure the box is ticked to allow auto config of the router. Status shows "Successfully forwarding port 4040. I have also ticked the box to access server over internet and added the subdomain name to the field. Status says "Successfully registered web address." I have also checked my Windows Firewall settings and it is set to allow Subsonic.
Playback Application and version: Have tried the Subsonic Android app and also had a friend attempt to access via browser with my unique address: http://porchlightfm.subsonic.org/
Subsonic Version: 6.1.6 (build 0cfa60) – November 10, 2019
Server Version: jetty-6.1.x, java 1.8.0_152, HSQLDB, Windows 10 (88.8 MB / 97.4 MB)
Hardware Platform: Server is running on Windows 10 Home v 21H2. The phone I'm using to try to connect is the Pixel 4a (5G) running Android 12
Java Memory Limit: 150MB
Problem Filename: N/A
Output from ffmpeg -i: I attempted to gather this from teh command prompt per the guide, but I got a message saying, "The syntax of the command is incorrect." Not sure what I did wrong. Sorry!
Last ten log file lines:
- Code: Select all
[7/10/22 7:06:30 PM MST] INFO UPnPService Enabling UPnP/DLNA media server
[7/10/22 7:06:30 PM MST] INFO UPnPService Starting UPnP service - Done!
[7/10/22 7:07:33 PM MST] INFO BootstrapVerificationFilter Servlet container: jetty-6.1.x
[7/10/22 7:07:36 PM MST] INFO VersionService Resolved latest Subsonic final version to: 6.1.6
[7/10/22 7:07:36 PM MST] INFO VersionService Resolved latest Subsonic beta version to: 6.1.beta2
[7/10/22 7:08:48 PM MST] INFO NetworkService Successfully forwarding port 4040.
[7/10/22 7:10:36 PM MST] INFO PlayerDao Created player 4.
[7/10/22 7:10:36 PM MST] INFO TranscodeInputStream Starting transcoder: c:\subsonic\transcode\ffmpeg -i H:\Powder River\Guns Of Powder River\01 Guns Of Powder River Part 1.m4a -map 0:0 -b:a 320k -v 0 -f mp3 -
[7/10/22 7:11:30 PM MST] INFO PodcastService Starting scheduled Podcast refresh.
[7/10/22 7:11:30 PM MST] INFO PodcastService Completed scheduled Podcast refresh.
[7/10/22 7:11:49 PM MST] INFO TranscodeInputStream Starting transcoder: c:\subsonic\transcode\ffmpeg -i H:\Powder River\Season 05\01 The Twisted Badge Part 1.m4a -map 0:0 -b:a 320k -v 0 -f mp3 -
The error message I get in the Android app says "A network error occurred. Retrying 1 of 4." It then tries to connect 4 times and then give this error: "A network error occurred. Please check the server address or try again later."
Any ideas what could be the issue preventing access from outside my network?
-JD