Subsonic Forum

I have a strange issue with Subsonic and I'm wondering if any of you have experienced the same issue or have any guesses as to what's going on here.

I was running Subsonic on my Mac Mini. Set it up and it worked perfectly with my iPhone. A few hours after setting it up (with no one connecting to it), the internet cut out throughout my entire network. Although my router was still reachable via IP address, it refused to do it's job. Restarting my router fixed the issue until it happened all over again a little bit later. Disabled Subsonic and haven't seen the issue come back up yet (it's been two or three weeks since).

My router is a WNDR3700. By default it runs a custom version of OpenWRT, which I've swapped for a fully-featured version of it. The only hardware that comes before it in my network setup is an Ooma Telo that I needed to port-forward manually (whereas my router was configured via UPNP by Subsonic). Log files didn't help me much in diagnosing the issue. The router wasn't showing anything abnormal or anything.

I really like Subsonic, but this issue is preventing me from using it. Anyone have an idea on why this is happening? I'm away from my house for a day longer, but will begin by manually forwarding the ports with my router when I get back there.

I've had VOIP for a long time. Contrary to what they tell you, I've allways been able to get good quality by just plugging in the VOIP device into the router's switch, rather than putting it upstream between the gateway device and the router. Unless you have lousy bandwidth, it should work just as well behind the router. This way you can do all the configuration on the router and not worry about the VOIP device getting in the way. I had Vonage and switched to Ooma about a year ago. Both worked just fine behind the router.

GJ51 wrote:I've had VOIP for a long time. Contrary to what they tell you, I've allways been able to get good quality by just plugging in the VOIP device into the router's switch, rather than putting it upstream between the gateway device and the router. Unless you have lousy bandwidth, it should work just as well behind the router. This way you can do all the configuration on the router and not worry about the VOIP device getting in the way. I had Vonage and switched to Ooma about a year ago. Both worked just fine behind the router.

Well, I keep it in front of the router to allow it to work it's heavily-geared-towards-itself QoS settings. I could move it behind the router, and I have run it there, but this setup works the best. Especially with faxes (which is incredibly flaky as it is).

If you run the Teleo in front of the router, then you have to use the Teleo for the routing functions to avoid a double NAT situation. All the port forwarding and internal IP assignments will have to be done by the Teleo and the WND3700 has to have DHCP turned off and it then becomes just a WAP.

I have a Teleo, and I know that it doesn't do fax as well as my Vonage set up did, but for $20/month in savings, I learned to live with it. I don't get a lot of faxes, so for me it's pretty easy to just manually answer the FAX on the machine when I know someone's sending one.

To manage the Teleo, I think you have to connect directly to it with a cable. The Ooma site has the instriuctions. You can also search for Ooma here, as I know I've already helped someone else set it up before.

GJ51 wrote:If you run the Teleo in front of the router, then you have to use the Teleo for the routing functions to avoid a double NAT situation. All the port forwarding and internal IP assignments will have to be done by the Teleo and the WND3700 has to have DHCP turned off and it then becomes just a WAP.

I have a Teleo, and I know that it doesn't do fax as well as my Vonage set up did, but for $20/month in savings, I learned to live with it. I don't get a lot of faxes, so for me it's pretty easy to just manually answer the FAX on the machine when I know someone's sending one.

To manage the Teleo, I think you have to connect directly to it with a cable. The Ooma site has the instriuctions. You can also search for Ooma here, as I know I've already helped someone else set it up before.

Telo with DHCP turned on on my router works just dandily. Basically, I've set everything up like this:
Telo automatically blocks all ports, but connections to Subsonic's port is forwarded to my router. The router forwards the connection to my Mini.

Forwarding the port directly to my router so that it can take care of it solves double NAT. Isn't the most elegant solution, so I'll try the Telo behind the router and see if that changes anything. I really hate faxing with Ooma. Even manually answering the fax yields random results. Sometimes it comes through, sometimes it decides not to. I'm considering an alternative service for this, and found one that's something like $1 / month that was highly suggested on Ooma forums.

And (btw) you don't need a direct connection to the Telo to access it. Even with my current setup, accessing it via it's IP address works fine.

Thanks for the suggestion.