Connection timeout when browsing folders or preset filters

[tfish77]

<-------------------------Subsonic Help Request---------------------->
Problem Description: Android app times out when I try to browse folders or access "Random" or "Recently Added."
Troubleshooting Steps: I have tried automatic port forwarding and manual port forwarding. I have tried using the subsonic-hosted hostname (i.e. myusername.subsonic.org) as well as my own registered hostname as well as my computer's external IP address. When I hit "test connection" it comes back immediately as "Connection is OK. Server unlicensed." But when I try to load any of my music folders [with more than one song inside] or use the filters such as Random or Recently Added, I get 4 failed connection attempts followed by "A network error occurred. Please check the server address or try again later." I am using custom port 4040, and I have specified the address as http://[myregistereddomainname]:4040. I have verified that I can reach that domain:4040 from the browser on my phone. I have rebooted the phone, uninstalled and reinstalled Subsonic on my PC, to no avail. When I hit the browse button, I can see the names of my top-level folders, but when I click on one of them I get the same 4 failed connection attempts and error message. I have tried this over both a wifi and 3G connection on my phone. The only folder that loads up is the one that contains 1 song. Many of my folders have many sub-folders (the entire library is ~1.3 TB), but I would expect that some of the smaller folders would load. I thought perhaps it was a memory issue, so I upped the allowed Java memory from 100 MB to 256 MB, but it didn't seem to help.
Playback Application and version: Android app v. 2.8.1 on an HTC Incredible running Android 2.2.
Subsonic Version: 4.4 (build 2172) – February 6, 2011
Server Version:: jetty-6.1.x, java 1.6.0_24, Windows XP (42.1 MB / 57.7 MB)
Hardware Platform: Windows XP SP3 on a Dell XPS 410. Music files are on a NAS drive (Infrant ReadyNAS NV).
Java Memory Limit: 256 MB
Last ten log file lines:

Code: Select all

[7/2/11 12:36:10 PM EDT]    INFO   DaoHelper   Checking database schema.
[7/2/11 12:36:10 PM EDT]    INFO   DaoHelper   Done checking database schema.
[7/2/11 12:36:11 PM EDT]    INFO   SearchService   Automatic index creation scheduled to run every 1 day(s), starting at Sun Jul 03 03:00:00 EDT 2011
[7/2/11 12:36:11 PM EDT]    INFO   PodcastService   Automatic Podcast update scheduled to run every 24 hour(s), starting at Sat Jul 02 12:41:11 EDT 2011
[7/2/11 12:36:18 PM EDT]    INFO   NetworkService   Successfully forwarding port 4040.
[7/2/11 12:36:21 PM EDT]    INFO   VersionService   Resolved local Subsonic version to: 4.4
[7/2/11 12:36:21 PM EDT]    INFO   VersionService   Resolved latest Subsonic final version to: 4.4
[7/2/11 12:36:21 PM EDT]    INFO   VersionService   Resolved latest Subsonic beta version to: 4.4.beta1
[7/2/11 12:38:56 PM EDT]    INFO   NetworkService   Deleted port mapping for port 4040
[7/2/11 12:41:11 PM EDT]    INFO   PodcastService   Starting scheduled Podcast refresh.
[7/2/11 12:41:11 PM EDT]    INFO   PodcastService   Completed scheduled Podcast refresh.
[7/2/11 12:42:42 PM EDT]    INFO   NetworkService   Successfully forwarding port 4040.

<-------------------------Subsonic Help Request---------------------->

[GJ51]

If you use the registered domain name you do not need to add the port number. Just use http://servername.subsonic.org. You can also test on the demo server or my server below.

Also: Go to http://www.canyouseeme.org/ enter your SS port number and click the Check box to be sure the Subsonic port is open.

[tfish77]

Thanks, Gary. I am having this problem with both the custom MYNAME.subsonic.org and with my own hostname + port number. It's connecting to my server, but then it's timing out whenever I try to browse Random, Recently Added, or any folder that has more than a handful of tracks in it.

When I browse into a folder, does it then show all the sub-folders, or is it trying to list all tracks contained within that folder? I.e. I have a "Hi-Fi" folder (for FLAC files) and an "MP3" folder (for MP3s); each of those folders has several hundred sub-folders (for artist), then further sub-folders for album, then finally the actual files. I could understand that a timeout would happen if it's trying to list every file inside every sub-folder all at once, but my understanding was that it should only be showing me the sub-folders first, and only show tracks when I finally click into a lowest-level folder that actually directly contains the tracks.

And that still doesn't explain the timeouts on "Random" and "Recently Added," I don't think.

And I have verified that port 4040 is working properly on http://www.canyouseeme.org/

[GJ51]

1.3TB is pretty big. Has the database been indexed yet?

You can force a manual index to run by going to Settings/Search and click on "Update dearch index now." That might help.

Setting up your library by X:\Folder\Artist\Album\tracks is the preferred method.

Also you may have to give the Subsonic service logon permissions to the NAS.

Instructions are in this Tutorial:

http://monroeworld.com/android/subsonic/

Also, if you have a license, click on the Donate button and enter the license key.

[tfish77]

Yes, it's a big library, with a lot of folders. However, it was indexed successfully - at least it appears to be indexed. When I click on a folder in the web interface (using localhost) I am having the same problem, it says "connecting" (in the browser tab) but it never loads (10 minutes so far and waiting, clicked on a folder with 891 sub-folders).

In the subsonic interface, the stats make it appear as though the index was built successfully; I can see the following:

9,585 artists
7,057 albums
79,459 songs
1331.36 GB (~ 20,681 hours)

(which looks right to me, give or take a handful of files)

Thanks again for chiming in on my issue!

[GJ51]

It's probably due to the file system on the NAS not playing well with Windows. I've seen others have similar issues before.

[tfish77]

It's probably due to the file system on the NAS not playing well with Windows. I've seen others have similar issues before.

Thanks, Gary. Any idea what I could do to make this work? Windows is able to read the NAS OK - I've used it to build media libraries with Squeezebox, Media Monkey, foobar2000, and iTunes.

All I can seem to do with Subsonic is play the 1 song that's in its own folder with no other subfolders. Is there any way to increase the timeout limit for when it tries to load up a large number of items?

[GJ51]

http://forum.subsonic.org/forum/viewtop ... light=raid

here's some relevant posts that may help.

[tfish77]

Thanks, Gary! I'll take a look. Appreciate the help.