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Have a new computer and now cannot access subsonic

PostPosted: Sat Dec 31, 2011 2:49 pm
by nicknack
I just bought a new desktop computer. I downloaded subsonic on it and was going to go into the settings to change where the music is now being stored; however, I am unable to do so. When I right click on the subsonic icon and select "Open Subsonic in Browser" and then put in my login and password credentials, it displays an error "Wrong username or password". I know the username and password are correct.

When I try to access my music on subsonic directly (i.e. xxx.subsonic.org), the page can not be found in my browser. I assume that this is because the settings have not been changed and it is looking for my music where it no longer exists. Is that correct?

I'm stuck here - any help would be greatly appreciated. This has got to be an easy fix I would think, but for some reason I'm struggling.

Re: Have a new computer and now nothing will work!

PostPosted: Sat Dec 31, 2011 8:22 pm
by nicknack
After spending the morning working on this, I finally figured out the problems and most importantly, how to get subsonic back up and running! In case anyone else encounters this issue, here is what I found out and did to get things up and running again...

First, after digging up some older posts listed elsewhere, I realized that the username and password credentials are computer specific. Meaning, when you set up subsonic, the username and password are stored in your subsonic/db folder rather than somewhere on the internet or network like I originally thought. That being the case, if you simply install subsonic on a new computer (as I did), and then enter your username and password, that won't work. What you need to do is copy the subsonic/db folder from your old computer (or the one that originally had subsonic on it working) and overwrite the subsonic/db folder on your new computer. Once I did that, I was able to gain access just fine. If you no longer have access to your old computer, I believe there is still a way to modify the script which would solve the issue - however, you will need to ask someone else on how to do that. Back to my issue...

I thought I was finally in the clear but soon discovered that I still could not access my music over the internet. I used the site http://www.canyouseeme.org to see if my port (8080) was being blocked. I found out that it was. Therefore, I realized that I had to make some changes in my port forwarding settings most likely, although had no idea what do at that point. Being that I am not very proficient in the area of networking (as this post can probably scream), I "dumbed" around a bit in my router settings and found the solution. I located the port forwarding rule that I set up with my old computer. What I didn't realize at the time (again, obviously showing my ignorance) is that the new computer had its own IP. Therefore, within the port forwarding rule that was already set up, I just simply changed the IP that was listed to my new computer's IP. After doing that, I checked http://www.canyouseeme.org again, and this time, it was able to "see" port 8080.

Now I thought I was definitely good to go, although I quickly found out that wasn't the case. Long story short, I didn't have the correct settings listed in the subsonic control panel like what I had set up on my old computer. Once I changed the port number to 8080 (from 80), I was finally in the clear. Therefore, make sure you have the proper settings in the control panel or you will continue to have issues as I did until the correction was made.

To test, I went to my laptop and tethered it to my cell phone (thus getting off my home network). Well... I was able to access my music without any further problems! Delighted I am as I LOVE subsonic and use it all the time. I have already donated 20 bucks, but after not having subsonic working the past two weeks, I will donate another 10 bucks or so because of its value and the appreciation I have for those that created it!

Re: Have a new computer and now cannot access subsonic

PostPosted: Sat Dec 31, 2011 9:06 pm
by BKKKPewsey
I am glad you got it all working - without any help from us - although New Years Eve not many peeps are wasting their time on
BB's :D (except me :( )
Thank you for sharing your results - I may sticky it and use it as a "dummy's guide" (no offence)
:mrgreen:

Re: Have a new computer and now cannot access subsonic

PostPosted: Sun Jan 01, 2012 2:04 pm
by nicknack
Absolutely no offense taken. A "dummy's guide" is precisely what it would be as I really dumbed through this whole thing... although I am quite happy to have subsonic up and running again and I learned a lot along the way!