Subsonic Forum

Problem Description: I recently changed internet providers. the new one (comcast/infinity) uses 2 routers , one is where the wire goes to, the other runs off that and is for wireless.
i have no problem mapping a port usually, but i never did it for 2 routers running off one another.
Troubleshooting Steps:i read somewhere that i had to change my ip to static, is that correct?

Subsonic Version: running subsonic 4.5
Server Version: jetty-6.1.x, java 1.6.0_29, Windows 7 (60.0 MB / 96.7 MB) , Mac, Linux, NAS
Hardware Platform: (Windows7 home premium
Java Memory Limit: (100mb)


Last ten log file lines: (also cant seem to figure out what this means...
12/31/11 10:01:06 PM EST] WARN FileUtil Failed to list children for j:\A-Z\Frank Sinatra\Frank Sinatra Capitol Years Complete\In the Wee Small Hours (1955)
[12/31/11 10:01:17 PM EST] WARN FileUtil Failed to list children for j:\A-Z\Frank Sinatra\Frank Sinatra Capitol Years Complete\In the Wee Small Hours (1955)
[12/31/11 10:01:27 PM EST] WARN FileUtil Failed to list children for j:\A-Z\Frank Sinatra\Frank Sinatra Capitol Years Complete\In the Wee Small Hours (1955)
[12/31/11 10:01:37 PM EST] WARN FileUtil Failed to list children for j:\A-Z\Frank Sinatra\Frank Sinatra Capitol Years Complete\In the Wee Small Hours (1955)
[12/31/11 10:01:47 PM EST] WARN FileUtil Failed to list children for j:\A-Z\Frank Sinatra\Frank Sinatra Capitol Years Complete\In the Wee Small Hours (1955)
[12/31/11 10:18:44 PM EST] INFO NetworkService Successfully forwarding port 80.

pattirules wrote:Problem Description: I recently changed internet providers. the new one (comcast/infinity) uses 2 routers , one is where the wire goes to, the other runs off that and is for wireless.
i have no problem mapping a port usually, but i never did it for 2 routers running off one another.
Troubleshooting Steps:i read somewhere that i had to change my ip to static, is that correct?

I think you don't have 2 routers but a cable-modem and a WLAN-Router. Better tell us the model names.
If want your subsonic to be reachable from outside you have to set up your router and map port 80 or any other port you use for subsonic to the IP of your pc. To do this, your pc needs a static IP or alt least a fix dhcp-ip. There is nothing to set up in the cable-modem - just leave it alone.

okay i have aarris model tm722g and connected to that is netgear wireless router wnr 1000 thanks for your help. anxiously awaiting response...
i changed my ip to static already

You probably have it set up in bridge mode. The modem does not route but instead sends everything to the router which takes care of routing, nat, and wireless. Try to configure your router as if nothing else was connected to it.

It may not work. It might not be in bridging mode, but if it is, you don't have to worry about the other device.

i tried to map a port as i did before the new set up and ignored the arris but it does not work

also there are no directions for that model arris so i am not sure what to do should i contact arris?

See http://www.wavebroadband.com/support/phone/docs/TM722_User_Guide.pdf

sorry, i know im being stupid but that link shows nothing about mapping a port through arris that I can see...
thank you for your response

Your not being stupid at all! The manual does not specify anything about port mapping. I do have a suggestion though.

My guess is that since you tried to port forward through the netgear and it did not work, the modem is probably not in bridge mode.

Log into your netgear router. There should be a page called "basic settings."
Is "Does your internet connection require a login" yes or no?
Is "Internet IP Address" Dynamic or static?

ytechie wrote:The manual does not specify anything about port mapping.

I hope you were not expecting me to read it

But you do now know how to screw it onto the wall (Probably good idea - may stop you from throwing it out of window)

ere should be a page called "basic settings."
Is "Does your internet connection require a login" yes or no? yes
Is "Internet IP Address" Dynamic or static? i changed it to static
ytechie

Posts: 48
Joined: Sun Dec 12, 2010 7:05 am
Location: Manhattan

You changed it to static? Try changing it back. Unless you pay for a static IP, it probably won't work the next time your ISP decides to lease you a new address.

Now you should clear the mappings, and start over. map it the way you did before, and check to see if it works.
As far as I can tell, you should be receiving an IP address via DHCP from your ISP.

Try using your public IP address to access Subsonic instead of your subsonic.org address.

Let me know if anything changed.

ok so i changed it back to dynamic but there are no directions to map a port through this arris model

also i am confused as the last time i tried i mapped a port through netgear not arris should i unmap the netgear port and just do arris?

Don't worry about the arris. Open a port in your netgear router, and try it out. The arris is bridging the connection.