subsonic or dsbu app download 0B

[mirmidon]

Hello,

I just started experiencing this particular issue where either the subsonic or dsub android app cannot stream music. I can log into the server, specify folder or song but when I hit play, the app doesn't stream the music and instead displays Downloading 0B. It also doesn't work from the iOS app or by logging through a browser. I can play music that's on my server through VLC on the PC or Mac but no go otherwise.

The server is a zotac zbox running ubuntu server 14.04 and I am using the latest subsonic 5.2.1

Any help would be appreciated greatly.

Thans,

[daneren2005]

Need to look at the server logs and see what error is being thrown.

[mirmidon]

which one of the logs should I look at please?

[daneren2005]

Should be something like /var/subsonic/subsonic.log. There are a couple logs I don't remember which you need.

[mirmidon]

Hello, thank you for the info. I've attached the subsonic log to this email. Not sure I'm seeing anything strange but then again I don't really know.
Thank you for taking a look into this.

[mirmidon]

before I take the drastic step of uninstalling and reinstalling subsonic to see if I can get to the bottom of it, doesn't anyone have a clue? No one has experienced this issue?

Thanks,

[alphawave7]

There's no error in that log. It finds your Sonos, indexes, and sits idle...no other errors. Your port is being forwarded just fine as I can see your service, so I'd suspect permissions. You can pm me a temp guest login in and I could see if it works for me. Cheers!

[mirmidon]

alphawave7 you nailed it! I created a new user and it worked. I wonder what corrupted the original user I had set up. Thank you very much!

[alphawave7]

Sweet! Anytime.

[sigel]

Did you set a Max Bitrate for the user? That has given me issues in the past.

[mirmidon]

Actually I had let the Max Bitrate to the default "No Limit". I left it to the default for the new user as well.