Can't access Subsonic service on Sonos

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Can't access Subsonic service on Sonos

Postby SylvieCasarella » Sun Jan 05, 2020 9:51 pm

I can apparently create the service on Sonos: I fill in the customsd form and it says it was successful. I go over to the Windows Sonos Controller and the Subsonic service is there. So I try to access it and enter my name and login of my Subsonic premium subscription (which I just got) and it complains: There was a problem adding the Subsonic account. A Connection to Subsonic could not be made.

I previously entered my Subsonic subscription info into Susbsonic and it accepted it.

What could be wrong?
SylvieCasarella
 
Posts: 3
Joined: Sun Jan 05, 2020 9:28 pm

Re: Can't access Subsonic service on Sonos

Postby SylvieCasarella » Mon Jan 06, 2020 9:55 am

Solved!
When you register the service in Sonos, it will ask for a login and password.
It doesn't want the Subsonic premium subscription password as I originally thought.
(... half a day passes ...)
It wants the login/password used by the person who installed and setup the Subsonic program.
Now it works, surprisingly well, in fact.
SylvieCasarella
 
Posts: 3
Joined: Sun Jan 05, 2020 9:28 pm

Re: Can't access Subsonic service on Sonos

Postby jsnel » Sun May 10, 2020 3:02 pm

SylvieCasarella wrote:Solved!
When you register the service in Sonos, it will ask for a login and password.
It doesn't want the Subsonic premium subscription password as I originally thought.
(... half a day passes ... roadrunner email)
It wants the login/password used by the person who installed and setup the Subsonic program.
Now it works, surprisingly well, in fact.

Thank you so much for the solution. Its really helpful.
jsnel
 
Posts: 1
Joined: Sun May 10, 2020 3:00 pm


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