Subsonic accessing media on Goflex NAS

[aardvark]

I have used Subsonic for a few months with my media on a Tritton NAS using UNC addressing. I ran out of room, and upgraded to a Seagate GoFlex 2TB NAS but am unsuccessful in gettin gSubsonic to recognize media on that drive.

I have Mapped this drive using a UNC description ( \\GoFlex_Home\GoFlex Home Public". I can see the files there, as well as play them in media player (using file explorer). However, when attempting to use the same UNC convention in SS to setup media location, the media is unrecognized.

Has anyone successfully gotten this type setup to work?

SS is installed on a WinXP VM and is the registered (donated to) version.

Thanks for any help...

[BKKKPewsey]

\\GoFlex_Home\GoFlex Home Public"

I assume the double quotation mark is not in the SS folder path?
Has SS got permission to access the new NAS drive?

[aardvark]

hmm, that is a good question. I can access the drive from outside SS. When you say to have SS access the drive do you mean to create a login on the NAS that has same credentials as an SS user (admin level)?

Thanks for your assistance

[bushman4]

The subsonic service normally runs under the credentials of the "system" account. But the "system" account does not have network access, and hence, no access to the NAS.

Change the subsonic service to run using the credentials of a user account that DOES have access to the NAS and you should be able to add UNC paths as media folders.

HTH,

Glenn

[aardvark]

That did it. Thanks for the help.

[widder18]

I have the same issue but don't know how to change Subsonic to run using other credentials - do you mean creating a new user for Subsonic that uses the same username and password as the NAS?

Thanks a lot.

[bushman4]

Yes, that is what I mean...

Usually the best way to handle it is to create an account designed for exclusive use of subsonic... create it as a regular user on your system like you do ever other user. THIS USERNAME DOES NOT NEED TO BE AN ADMIN!

Then, logged in as that account, make sure that you can access the NAS with by going to start->Run, and typing in \\NASName\Sharename and it should not need a password.

(usually that means that you need to set up a username on the NAS that matches the username and password on the PC).

Then, go into the services section of computer management (right click on my computer-> Manage->Services and application->Services) and double click on the subsonic service. Go to the Log On tab, and change it from "System" to the username and password that you set up.

Stop and start the subsonic service. Ideally, remove any media folders that require this name and password before you do.

Then re-add the media folders back in, Subsonic should see and be able to access them using the username and password that you set up.

DO NOT DELETE THE LOCAL PC USERNAME WHEN YOAU ARE DONE, or the next time you reboot, subsonic won't work.

HTH,

Glenn