Can't Register/Log In To Subsonic

[Son of Spam]

Problem Description: I've downloaded and installed subsonic. But I can't get past the login screen.

Troubleshooting Steps: Changed port 80 to port 8080 but not sure if this would help.

Playback Application and version: Presumably, the standard Subsonic Web Interface, but not sure.

Subsonic Version: Again, presumably 4.4.beta1 (build 2132) – January 18, 2011, but not sure.

Server Version: Have no idea, because I can't login. I'm assuming it's jetty-6.1.x, java 1.6.0_23, Windows 2003 (130.8 MB / 145.0 MB) but I don't know.

[GJ51]

4.4 is out of beta. You should uninstall SS, delete the C:\Subsonic directory and start over.

Here are the guidlines I use. READ ALL the material af few times to get an understanding of what you're doing. Take your time. It is complicated for a newbie, but it is doable, and you'll learn a lot about your system and networks in the process that will serve you well far into the future. Don't try to get it done in a hurry. Take your time and enjoy what you're doing and you'll have a much better chance of getting this set up properly. I have 3 SS servers that run 24/7 - rock solid - never crash. Here you go:

Start with a fresh Java install to the latest version. If you have Java already, uninstall, then do a clean install of the latest version. If you use a 64 bit browser be sure to get both 32 & 64 bit Java.
http://www.java.com/en/download/faq/java_win64bit.xml If you have SS installed, uninstall it and delete the Subsonic directory (Windows).
Disable any DHCP services in any VOIP equipment or other additional routers you have. Only ONE router/device per network should handle DHCP assignments.

Most problems are due to improper setup on the router. Setting a fixed internal ip address for the server and proper port forwarding rules on the router are essential for long term stability.

Never use port 80 or 443 - ISP's often use or block them and these are also the default ports on WHS for the remote login page. 8080,8081, work fine. 808X always works. I've seen others use different port numbers that have caused install failures.

READ: http://monroeworld.com/android/subsonic/ This is the Windows tutorial but most of the concepts apply to any setup. Specific setup instructions for other Operating Systems are available in the Tutorials section. http://forum.subsonic.org/forum/viewforum.php?f=6 and on the Subsonic website at http://www.subsonic.org/pages/installation.jsp

In Subsonic Settings/Network - UNCHECK " Automatically configure your router to allow incoming connections to Subsonic (using UPnP or NAT-PMP port forwarding)." make sure to hit the SAVE button, you may have to scroll down to see it depending on your screen size. UPnP or Plug & Pray works sometimes, but not very often and you're better off learning what's going on anyway. You're dipping your toe into the network mgmt. thing anyway, might as well learn what's going on as home networks don't get simpler as time goes on. As your network gets more complex, you're going to have to learn this stuff! No time like the present.

Manually assign a fixed intenal IP and static route to your server at the upper end of the address range of the router, out of the way of DHCP, e.g. 192.168.1.254

Set up your router manually. uPNP might work, but most often it doesn't. Learing how to do it will be a skill you'll love having as your network grows.

Check the Subsonic Control Panel to make sure it's using the right port you're going to use. I typically use 8080 - 440, 8081 - 441, etc.

Set up port forwarding in your router to direct traffic on the selected port to your server. Consult your router documentation to do this, they are all a bit different.

Learn your external IP address assigned by your ISP. Go to http://www.canyouseeme.org/ enter your SS port number and click the Check box to be sure the Subsonic port is open.

Test your setup by entering your external IP:port# to see if it connects. e.g. http://x.x.x.x:8084/ If it works, you're good to go.

(IP edited by moderator)

[Son of Spam]

Wow! Thanks for the detailed tips, Gary!

However, I don't have a router, so I believe those instructions would be irrelevant to me.

So I followed your instructions beyond that and it eventually took me to the Subsonic log in page. Despite the "Set Admin Password" instruction on the http://monroeworld.com/android/subsonic/ page, I get no indication in red saying "Subsonic is not secured. Please log in with username and password "admin", or click here. Then change password immediately."

It, instead, takes me to https://x.x.x.x:444/login.view?error and I cannot log on.

This is the main issue preventing me from signing on and enjoying Subsonic.

I'm using Firefox 3.6.16, if that helps.

Thanks.

(IP edited my moderator)

[GJ51]

Disable SSL and try it.

[Son of Spam]

Disable SSL and try it.

Sorry for my ignorance, but what is SSL?

Thanks.

[GJ51]

Open the SS Control Panel, Settings tab, uncheck the box that says enable SSL.

How can you be connecting on 444 over https if you didn't set up SSL connection? It's not enabled by default.

[Son of Spam]

Open the SS Control Panel, Settings tab, uncheck the box that says enable SSL.

How can you be connecting on 444 over https if you didn't set up SSL connection? It's not enabled by default.

But the thing is, I don't have the option to enable/disable SSL.

Here's my Settings panel:



And here's my Status panel:

[supra92]

I've never used the Windows version before, but that Control panel screenshot you showed indicates SSL:

Look at the checkbox that's checked, with "Enable https on port" with 443 in the box.

https = SSL. Not in a strict sense, but they're generally used as semi-interchangeable terms. the "s" in "https" stands for Secure, as does the first "S" in "SSL". (HyperText Transfer Protocol Secure, and Secure Socket Layers, respectively).

So your https checkbox there is your SSL enable/disable option.

Hope this helps, and cheers,
Supra92

[alphawave7]

Uncheck that 'Enable https on port' box, and since the service is stopped, click 'Start' on the Status Tab. I've been able to access your login with no issues.

[Son of Spam]

Uncheck that 'Enable https on port' box, and since the service is stopped, click 'Start' on the Status Tab. I've been able to access your login with no issues.

MY Login??

You're clearly having better luck than me, lol!

Okay, sorry to be such a pain (thank you all for your patience with me!), but here's my updated Settings panel:





The updated Status panel:



Then I open Subsonic in my browser and get this login page:




But when I try to login using my Subsonic Forum Username and Password, all I get is this:



And for the life of me, I can't understand why.

[alphawave7]

It may well NOT be your forum name/password...indeed it's most likely not. Check your pm box.

[Son of Spam]

Should I delete any cookies?

I'm wondering if that my be preventing my logging in.

[Son of Spam]

YAY!

OKAY, I'M IN!

Question: how do I get my own "yourname.subsonic.org" to listen to my music over the internet?

[alphawave7]

https://www.paypal.com/cgi-bin/webscr?c ... 3YWR7LMDKU

[Son of Spam]

And I'm presuming I would use the same host name on the Android app?

(Thanks for all your help, BTW! I can't thank you enough!)