Sonos unable to browse music

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Sonos unable to browse music

Postby donpearson » Sat Jul 07, 2018 8:10 am

For a while now I've been unable to browse my compilation album files, all i get is "Unable to browse music" error.
Anyone seen this? know how to fix?
All the other folders work still is only this one...

I have three different directory's on subsonic, Albums / Compilation Albums and Soundtrack.
all work apart from Compilation Albums

Thanks

EDIT:

I have just found what the problem is, I think sonos must of tweaked the timeout in the app, I took a load of folders out and it loaded...
Now to find a fix, I don't fancy splitting the folder up.

To be continued......

Well SONOS was very helpfull, after a lot of back and forth it just ended with:
Subsonic is not a supported service on Sonos. For further assistance with Subsonic issues, you will need to contact the developers.

The problem started with an update of theirs....
So looks like it's back to the forum members to see if any of you have seen this issue on sonos??
Facebook Group:
http://www.facebook.com/groups/subsonic.group/

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Re: Sonos unable to browse music

Postby donpearson » Sat Jul 07, 2018 11:54 am

ME: I know it's not but the problems started with your updates.


SONOS: We understand the sentiment, though as we do not work with Subsonic officially we would still need to refer you to Subsonic. If any service wishes to become an official partner they can apply through this page: https://musicpartners.sonos.com This way we can work together to ensure that no updates or changes from our end would have ill effect on their service.
Facebook Group:
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Re: Sonos unable to browse music

Postby toolman » Sun Jul 08, 2018 7:01 pm

Well that really sucks.
One more reason for me to avoid Sonos.
BTW, what's the idea behind your FB-group? Seems to me it's barely alive and serves no purpose.
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Re: Sonos unable to browse music

Postby donpearson » Mon Jul 09, 2018 6:51 am

I solved the problem, it turns out that numbers with a ‘ in it messes sonos up.
Like 80’s.
Take out the ‘ and all is well.
It’s only numbers at the beginning is the problem.
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