Premium key never recieved

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Premium key never recieved

Postby munrohannah » Thu Dec 30, 2021 12:16 am

I purchased a 1 yr premium key online through PayPal and recieved no email or correspondence. This was more than a week ago. Am I missing something?

The purchase has gone through on my credit card.
munrohannah
 
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Joined: Thu Dec 30, 2021 12:02 am

Re: Premium key never recieved

Postby timlance » Thu Dec 30, 2021 3:20 am

I renewed recently no problem.

Check SPam/Junk folder?
timlance
 
Posts: 66
Joined: Thu Mar 05, 2015 4:27 pm

Re: Premium key never recieved

Postby munrohannah » Thu Dec 30, 2021 5:17 am

I have double checked my spam/junk and it is not there. Is there any way to get the key reissued?

I have tried emailing multiple times.
munrohannah
 
Posts: 2
Joined: Thu Dec 30, 2021 12:02 am

Re: Premium key never recieved

Postby J_T_W » Thu Dec 30, 2021 7:40 pm

Subsonic is basically abandonware; it isn't open-source and there is no development or active support by the owner. You might consider moving off to a newer implementation. Both below suggestions run on multiple platforms, I'm a Windows guy so some of my supplemental info isn't as useful to non-Windows users.

If you're looking for a very lateral move, consider Airsonic Advanced https://github.com/airsonic-advanced/airsonic-advanced - It is in active development with frequent snapshot updates https://github.com/airsonic-advanced/airsonic-advanced/releases . Same feature set as Subsonic (API, Sonos, etc.) with updated code. As it is open source, you also get all the features Subsonic Premium gives you, but for free. You do, however, need to come up with your own DDNS solution for external access. Minimal effort for installation (latest Java installed, then a command line shortcut to the war file - upgrades even easier with just a fast war file change).

If you're really more API focused, and looking just for a music streaming service, you might consider moving off the Subsonic family of servers altogether. Check out Navidrome https://www.navidrome.org/ . That product is primarily to supply the API with a completely new back-end, and refocuses to just support audio (no video, podcast, internet radio, etc.). There is not yet built in support for Sonos, but you can find easy linking with something like Bonob https://github.com/simojenki/bonob. As with Airsonic Advanced, no subscription or fee to access the API. Navidrome does have a simplified web UI if desired.

Both products support running as a service with something like NSSM https://nssm.cc/ and IIS works great as a reverse proxy if you wish to run them as SSL.
J_T_W
 
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Re: Premium key never recieved

Postby Exrace » Fri Dec 31, 2021 3:33 pm

Great post and review of the alternatives.
I am still running the latest Subsonic code, but thinking of setting up another instance.
Exrace
 
Posts: 212
Joined: Thu Nov 11, 2010 5:02 am

Re: Premium key never recieved

Postby mikes » Fri May 06, 2022 7:06 pm

The license key is just the MD5 of the email you registered with. On a *nix box, you can retrieve it with

Code: Select all
echo -n email@example.com | md5sum
5658ffccee7f0ebfda2b226238b1eb6e  -
mikes
 
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Joined: Fri Aug 12, 2011 9:29 pm


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