Subsonic Not Staying Up/Online

[Flyby]

Restarted ss yesterday and now it´s down again. Last log entry is about the scan at 03:00.

I´ve about 35000 files. Is there a limit?

[alphawave7]

Restarted ss yesterday and now it´s down again. Last log entry is about the scan at 03:00.

I´ve about 35000 files. Is there a limit?

I'm sure there's a practical limit, but you are nowhere near it.

Can you check the logs on your Ubuntu server machine to see what may be a culprit? The SS log looks normal.

[Flyby]

After installing the last update, I switched the system scan off.
SS was still up after 7 day´s. Then I switched the system scan on again (03:00). Next day SS was down again. After a restart and switching off the system scan, SS is still up after several days. I guess there is someting wrong with the system scan.

[Curium82]

my icon turn red to but i can still play

[Exrace]

Have you tired a clean setup?
I have latest running on a windows 2008 R2 and it has been up for weeks.
You might have a virus protection app doing some odd things or another service contending for the subsonic port. Some IM and other chat/voice apps can use ports that can cause conflicts.

Try a open port tool or netstat to see what is in use on your setup.

[Flyby]

Exrace thanks for your reply.

However my SS is running on a Ubuntu 10.04.01 server so I don´t think you can compare it to the Windows version of SS. Or can I?

[dmartin9]

This issue seems to be ongoing. My server stays online for approx 2-3 days and then drops offline as well. When I pull up the Subsonic Control Panel all fields are blank. When I attempt to restart or stop the Subsonic service nothing happens. The only solution is to reboot the system. I have tried both the UUNP port setting and manually configuring a port in my router. This started occurring approx 2 updates ago. I am currently running 4.2 (build 1946). My collection size is as follows:

5,170 artists
3,242 albums
52,031 songs
446.98 GB (~ 6,943 hours)

I am running Subsonic on the following:
Windows 7
AMD Phenom 9850 Quad Core Processor
8 gig RAM

Any assistance would be greatly appreciated..!!!

[alphawave7]

This issue seems to be ongoing. My server stays online for approx 2-3 days and then drops offline as well. When I pull up the Subsonic Control Panel all fields are blank. When I attempt to restart or stop the Subsonic service nothing happens. The only solution is to reboot the system. I have tried both the UUNP port setting and manually configuring a port in my router. This started occurring approx 2 updates ago. I am currently running 4.2 (build 1946). My collection size is as follows:

5,170 artists
3,242 albums
52,031 songs
446.98 GB (~ 6,943 hours)

I am running Subsonic on the following:
Windows 7
AMD Phenom 9850 Quad Core Processor
8 gig RAM

Any assistance would be greatly appreciated..!!!

Unfamiliar with Windows7, but there should be an events log in Administration that may shed some clues, like what happened before/after the service stopped. The SS log, too, may indicate what causes it, like beginning to rescan,etc.

[GJ51]

In Win 7, press the Start ball, go to the bottom and enter event viewer, it'll probably pop up at the top after entering ev

Once it loads, click on custom views and select Administrative events.

[elueders]

This has been happening to me, too. 4 time today, so far. I went to the event logs, and found:

The Subsonic service terminated unexpectedly.

Here are the details:

- System

- Provider

[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager

- EventID 7034

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated

[ SystemTime] 2010-12-10T08:33:17.742600000Z

EventRecordID 99262

Correlation

- Execution

[ ProcessID] 668
[ ThreadID] 6836

Channel System

Computer Erik-PC

Security


- EventData

param1 Subsonic
param2 1

My configuration:
Windows 7-64 Ultimate
8G Ram
Norton 360 Premier Edition
UPnP is disabled (using manual port forwarding instead)
Router: Linksys WRT600n

3,151 artists
8,225 albums
96,275 songs
611.01 GB (~ 9,491 hours)

Does anyone understand what this error means?

Many thanks,

Erik

[GJ51]

I'm not sure if this is related, but after upgrading my servers last night to 4.2 I started getting an error pop up. I fixed it by going to the Subsonic service and unchecking the box "Allow service to interact with dsektop"

This applies to Server 2008 R2 and I would think the same is true for Win 7. To make the change Click Start, Control Panel, Administrative Tools, Services. Right click on Subsonic and click on Properties. Click on the Log On tab and uncheck the box right under Local System Account.

[elueders]

Ok- I just made that chage. I also change the properties in services.msc, so the application will restart upon failure.

Thanks,

Erik

[elueders]

Arggghhh!!! I made both of those changes, and it still keeps quitting on me. I often wonder if I am just one of a few people experiencing this- or is it a more widespread problem? Anyway- advice would be appreciated.

[alphawave7]

Arggghhh!!! I made both of those changes, and it still keeps quitting on me. I often wonder if I am just one of a few people experiencing this- or is it a more widespread problem? Anyway- advice would be appreciated.

I noticed your UPnP is disabled on router and it's manual...is the UPnP box checked or unchecked in settings? Can you see UPnP being tried by the server in the logs?

[GJ51]

As is common knowledge, "bit rot" can set in to any computer. One hard shutdown can leave minor but critical files improperly closed that cease to function, not to mention registry corruption. Then, of course, there are hardware failure issues due to age, heat, and just plain abuse and mfgr. defects. When something doesn't work the way it's supposed to, it's really easy to convince yourself that you think you know what the problem is, only to find that when you open the case, two years worth of dust has just decided to make a comfortable home in your CPU cooler. Who knows?

All I can tell you is that I have 3 servers on Windows Win7/Server08 code base. All of them are running version 4.2, recently upgraded from 4.1, which ran rock solid. They are all running steady and have been online 24/7 for months. No crashes, no shutdowns. They all run cool, quiet, fast, and reliable. I'm more than pleased with SS and the ver. 2.1 Android app. They all do what they are supposed to.

I only point this out to illustrate that getting Subsonic to run the way it's supposed to is doable. 3 years ago I bought an HP ex485 WHS. My reason for the purchase was because it advertised that you could use Twonky Media to stream your media to friends and family. Hence they were called "Media Smart Servers". Today, my ex485 is a bookend on a shelf, Twonky Media was a total waste of time, but at least it introduced me to servers and media streaming, albiet a rather costly introduction. Fortunately, the HP MSS is a thing of the past, both for me and apparently HP, as they recently announced they were dropping the product.

That led to motivating me to build my own servers and to find software that would accomplish my original goal of setting up media streaming, both internally and over internet when I'm outside my home. After playing around with a lot of software, I finally settled on Subsonic. It's not the easiest application I've ever set up, on the contrary it takes an above average experience level that many users will find discouraging. Most users won't even try to attempt setting this up, it's really for those who understand network basics, router function, ip addresses, port forwarding, and so on.

For that reason, there will be a wide range of results and a variety of difficulties encounterd. No two users are going to have the same experience. A lot of variables go into getting SS up and running successfully, the individual hardware platform, internet connecton speed, network equipment/configuration, raw processing power, and most importantly the experience of the person setting the whole thing up. Even with a ton of experience, it's easy to miss something that throws everything off kilter that makes you smack yourself up the side of the head when you realize what's causing all your problems.

After years of working with others on forums, the one thing I find most often is that when yor trying to get help on a forum, it's really hard to give enough information to identify a particular problem. It's more of a process of trial and error and elimination until you get lucky and hit the nail on the head.

Don't give up, try to provide as much relevant information as you can, even if it doesn't seem relevant. Ofentimes, I've found that forum posters withhold vital information needed to fix a problem because they didn't think it was important.

This is a great app and it's really worth it to put in the time and effort it takes to get it running.