Subsonic Can't Connect From Outside Home Network

[GJ51]

You'll have to check the Ooma docs to make sure it's not interferring with DHCP and port forwarding.

http://ooma.custhelp.com/app/answers/detail/a_id/100

[jakobedlam]

You'll have to check the Ooma docs to make sure it's not interferring with DHCP and port forwarding.

http://ooma.custhelp.com/app/answers/detail/a_id/100

I notice there is a very different IP listed as the IP address in the ooma interface. I assume that is the ooma device. It allows its own rules for port forwarding, but this doesn't want to accept any rule involving the subsonic PC address, so I assume I don't direct it to the ooma router, since it can't seem to forward where it needs to go.

I'm pretty stumped on this one. I hate to put the ooma device behind the router again.

[GJ51]

If you really want to keep Ooma in front of the router and still have access to Subsonic, you'll have to access the setup screens for the Ooma device and figure out how to disable all routiing functions. Basically, the Ooma device needs to be configured as a pass through device that stays out of the way of the router except to intercept phone calls. I just took the easy way out and moved Ooma behind the router. If you can't figure it out from the Ooma device screens, you should probably communicate with Ooma tech support to see what they suggest. If I get really motivated, I might take a look at the setup screens, but it agranoys me that I have to plug a laptop directly into the device to get to the setup page. I haven't figured out how to open it from my desktop over the lan.

[GJ51]

OK. Plug a laptop into the "HOME" port on the back of the Ooma device. Access the "Network" screen and enter your port forwarding rules there.

[jakobedlam]

Got it sorted. I needed the Ooma device to give my router a permanent address, then assign the forwarding rule in both the Ooma device AND the router.
Thanks for the help!

[GJ51]

Thanks for prompting me to look at my Ooma again. I upped the QoS settings which improved the voice quality a bit. I'm not sure I understand why you'd need Ooma to give your router an address, but as long as it works, you can't complain. If it ain't broke ...