Videos not playing in FireFox

[GJ51]

Just noticed that videos are not playing in Firefox. Anyone else have the same problem or know the cure? All the same tested videos play fine in Chrome and IE9.

[Exrace]

Maybe your missing a plug-in?

[GJ51]

The computer's running, everything is plugged in.

[kramttocs]

Exrace is referring to a plug-in for Firefox although one shouldn't be necessary for JW Player that I know of (see edit below). Firefox is all I use and I haven't ever had an issue with playing videos. Have videos ever played for you in Firefox - is this a new problem? Could you elaborate on how it isn't playing? Do you see the loading image or does it not get that far? Have you cleared your FF cache?

Edit: I should have been more clear in that a 'special' one for JW Player isn't needed that I know of. I am assuming (and possibly incorrectly) that you do have the Flash plugin enabled since you didn't mention that music isn't playing or that you are seeing the 'Get Flash Player' message.

[GJ51]

Exrace is referring to a plug-in for Firefox although one shouldn't be necessary for JW Player that I know of (see edit below). Firefox is all I use and I haven't ever had an issue with playing videos. Have videos ever played for you in Firefox - is this a new problem? Could you elaborate on how it isn't playing? Do you see the loading image or does it not get that far? Have you cleared your FF cache?

Edit: I should have been more clear in that a 'special' one for JW Player isn't needed that I know of. I am assuming (and possibly incorrectly) that you do have the Flash plugin enabled since you didn't mention that music isn't playing or that you are seeing the 'Get Flash Player' message.

Forgive me, I tend to be a bit tongue-in-cheek occasionally. I only recently installed Firefox as part of an attempt to assist one of the visitors to my SS site. Prior to that I did not have it installed on my system. I logged into my SS site through my son's and my daughter's sytems as they both use FF, and noticed that I couldn't get video to play on their systems through FF, just as the visitor to my site reported. I then installed FF on my desktop to investigate further. I/we still have the same problem. One flv video plays ok, but my mp4's just give the spinning wheel. All the videos that won't play in FF play fine in IE 9 and Chrome. I use Chrome mostly as my SS interface, but I find this issue with FF curious. If you use FF you can test for yourself on my site at http://maplegrove.subsonic.org using guest for u/p. The top gun video should play fine, it's an flv, but test the Kung Fu pilot to see if you just get buffering. I have excellent upside bandwidth, so that is not an issue.

Conversely, go to garyj51.subsonic.org and test the videos there. Everything on that site works. So, this must either be a problem with the videos on the maplegrove site or something in FF that is causing the problem. In that the other browsers have no problems, I suspect FF is having a problem with the larger videos. Perhaps something in the cache settings needs to be modified. Not being a regular FF user, I'm just beginning to poke around to see what I can find. The music plays fine, the small videos seem ok, just the large video on the one site are giving FF problems.

I'm using Win 7 64 bit, all up-to-date, latest flash and java installed on all systems. Servers are running on Win 2k8R2 and WHS2011RC.

If anyone else has this issue or know what the fix is, I'd love to hear the answer.

Thanks for any help offered.

Everything is still plugged in.

EDIT: Interestingly, the top gun movie is available as both flv and mp4 and both play. They are both lower resolution, the mp4 being 480x320. Perhaps FF just doesn't like the hi res files.

[kramttocs]

Actually I was 99% sure you were joking but just in case (or if someone else was logged in as you) I didn't want to offend.
On your maplegrove SS, I see the same thing: Top Gun works fine - both mp4 and flv but Kung Fu Pilot just sits on spinning. I noticed in your chat that you said you had transcoding turned off. If you turn it on for mp4 > flv does that make a difference with Kung Fu Pilot?

[GJ51]

Talk about wierd. It works with the transcoding turned on ONLY when you select 2000 Kbps. Any other setting produces the NaN:NaN error at the right of the player bar. NaN stand for Not a Number, so FF must be parsing the information incorrectly. This is one for Stozher, but I don't see his site anymore and he has fallen off the board a few weeks ago.