Cannot Login

[misticjeff]

I have scoured the forums, I have gone step by step through Monroe guide and cannot login.

1. I change the port in the server to 8080 and restart the server.

2. I then open up subsonic in the web browser and see the Username and Password fields.

3. I enter "admin" in both the username and password fields (without the quotes) and hit log in.

4. It tells me "wrong username or password" and gives me no other options.



Please someone help me! I've uninstalled and reinstalled 3 times now with the same result every time.

Running a windows pc with Win 7 64bit and have tried in Firefox, I.E. and Chrome.


Thanks

Jeff

[GJ51]

Are you deleting the C:\Subsonic directory before you reinstall? If not then it won't reset the password.

[misticjeff]

Thanks.

That took care of that.

Now cannot get my port forwarding working. Not sure all this trouble is worth it really.

[GJ51]

It's worth it, but it isn't for the feint of heart. You can see the result at my site listed at the bottom of the post is you want to see a live demo.

Here are my notes for the best way to set up. Take the time to read carefully a few times till everything sinks in. Once you understand what's happening it gets a bit easier.

Start with a fresh Java install to the latest version. If you have Java already, uninstall, then do a clean install of the latest version. If you use a 64 bit browser be sure to get both 32 & 64 bit Java.
http://www.java.com/en/download/manual.jsp If you have SS installed, uninstall it and delete the Subsonic directory (Windows).
Disable any DHCP services in any VOIP equipment or other additional routers you have. Only ONE router/device per network should handle DHCP assignments.

Most problems are due to improper setup on the router. Setting a fixed internal ip address for the server and proper port forwarding rules on the router are essential for long term stability.

Never use port 80 or 443 - ISP's often use or block them and these are also the default ports on WHS for the remote login page. 8080,8081, work fine. 808X always works. I've seen others use different port numbers that have caused install failures.

READ: http://monroeworld.com/android/subsonic/ This is the Windows tutorial but most of the concepts apply to any setup. Specific setup instructions for other Operating Systems are available in the Tutorials section. http://forum.subsonic.org/forum/viewforum.php?f=6 and on the Subsonic website at http://www.subsonic.org/pages/installation.jsp

In Subsonic Settings/Network - UNCHECK " Automatically configure your router to allow incoming connections to Subsonic (using UPnP or NAT-PMP port forwarding)." make sure to hit the SAVE button, you may have to scroll down to see it depending on your screen size. UPnP or Plug & Pray works sometimes, but not very often and you're better off learning what's going on anyway. You're dipping your toe into the network mgmt. thing anyway, might as well learn what's going on as home networks don't get simpler as time goes on. As your network gets more complex, you're going to have to learn this stuff! No time like the present.

Manually assign a fixed intenal IP and static route to your server at the upper end of the address range of the router, out of the way of DHCP, e.g. 192.168.1.254

Set up your router manually. uPNP might work, but most often it doesn't. Learing how to do it will be a skill you'll love having as your network grows.

Check the Subsonic Control Panel to make sure it's using the right port you're going to use. I typically use 8080 - 440, 8081 - 441, etc. Skip 8083 - 443 to avoid conflicts with WHS.

Set up port forwarding in your router to direct traffic on the selected port to your server. Consult your router documentation to do this, they are all a bit different.

Learn your external IP address assigned by your ISP. Go to http://www.canyouseeme.org/ enter your SS port number and click the Check box to be sure the Subsonic port is open.

Test your setup by entering your external IP:port# to see if it connects. e.g. http://98.117.185.5:8084/ If it works, you're good to go.