Wrong Password?

[Akusmo]

Hi everyone,

I've just downloaded subsonic and as soon as I clicked the "change admin pass", I enter the new password, then my email and when I'm redirected to the log in I have a wrong username or password error.

What can I do?

I've deleted the program, tried "admin" "admin" for username and pass but nothing...and I don't have any library or script folder nor /db

Thanks in advance.
Tina

[BKKKPewsey]

Welcome
Have a read of http://forum.subsonic.org/forum/viewtopic.php?f=2&t=5506
Knowing what you are trying to install on e.g. os would help.

[Akusmo]

Welcome
Have a read of http://forum.subsonic.org/forum/viewtopic.php?f=2&t=5506
Knowing what you are trying to install on e.g. os would help.

Thanks!

So here it goes...

Problem Description: I try to log in on my "localhost:85/" and I use the username and password that I created seconds ago when I changed the admin pass and it says wrong username or password, and I have no "Forgot your password?" link to retrieved it.
Troubleshooting Steps: I uninstalled the program and reinstalled it, but I have the same problem, the log in link does not recognize my user nor pass
Playback Application and version: I'm using subsonic so I can stream my music to my iPhone
Subsonic Version: 4.5
Server Version: I can't access to the Subsonic Web interface, that's the whole problem, so I can't add music to my interface so I cant stream it to my iPhone
Hardware Platform: Windows 7
Java Memory Limit: I can see the "Memory Used" in my Subsonic Task Manager and it says 12MB
Problem Filename: Not applicable
Output from ffmpeg -i:Not applicable
Last ten log file lines: I have took this from the "Subsonic" folder in my C:Program Files (x86)/Subsonic/log/subsonic.service.log

4007 [main] INFO org.springframework.beans.factory.xml.XmlBeanDefinitionReader - Loading XML bean definitions from ServletContext resource [/WEB-INF/subsonic-servlet.xml]
4085 [main] INFO org.springframework.web.context.support.XmlWebApplicationContext - Bean factory for application context [org.springframework.web.context.support.XmlWebApplicationContext@1d7fc31]: org.springframework.beans.factory.support.DefaultListableBeanFactory@3da850
4196 [main] INFO org.springframework.beans.factory.support.DefaultListableBeanFactory - Pre-instantiating singletons in org.springframework.beans.factory.support.DefaultListableBeanFactory@3da850: defining beans [leftController,rightController,statusController,mainController,topController,helpController,moreController,uploadController,lyricsController,allmusicController,podcastController,podcastReceiverController,podcastReceiverAdminController,setMusicFileInfoController,shareManagementController,setRatingController,randomPlaylistController,loadPlaylistController,savePlaylistController,changeCoverArtController,nowPlayingController,searchController,settingsController,playerSettingsController,shareSettingsController,musicFolderSettingsController,networkSettingsController,transcodingSettingsController,internetRadioSettingsController,podcastSettingsController,searchSettingsController,generalSettingsController,advancedSettingsController,personalSettingsController,avatarUploadController,userSettingsController,passwordSettingsController,homeController,editTagsController,playlistController,xspfPlaylistController,coverArtController,avatarController,proxyController,statusChartController,userChartController,m3uController,streamController,videoPlayerController,externalPlayerController,downloadController,donateController,multiController,wapController,restController,dbController,savePlaylistValidator,donateValidator,userSettingsValidator,passwordSettingsValidator,urlMapping,messageSource,themeSource,localeResolver,themeResolver,viewResolver]; parent: org.springframework.beans.factory.support.DefaultListableBeanFactory@b301f2
4899 [main] INFO org.springframework.web.servlet.DispatcherServlet - FrameworkServlet 'subsonic': initialization completed in 893 ms
5030 [main] INFO org.mortbay.log - Started SelectChannelConnector@0.0.0.0:85
Subsonic running on: http://localhost:85/
5083 [main] INFO org.springframework.remoting.rmi.RmiServiceExporter - Looking for RMI registry at port '9412'
6095 [main] INFO org.springframework.remoting.rmi.RmiServiceExporter - Could not detect RMI registry - creating new one
6170 [main] INFO org.springframework.remoting.rmi.RmiServiceExporter - Binding service 'SubsonicDeployerService' to RMI registry: RegistryImpl[UnicastServerRef [liveRef: [endpoint:[192.168.0.101:9412](local),objID:[0:0:0, 0]]]]

Hope this'll help!

Thanks again.
Tina

[BKKKPewsey]

and I don't have any library or script folder nor /db

Have you got java installed on your machine?

[Akusmo]

Yes, I do.

[BKKKPewsey]

You should have a C:\subsonic folder with a number of folders in there including db, jetty etc.
Stop Subsonic and delete the db directory then restart SS. This will create a new database file.
That should work, if not there is also a subsonic.log file - read that and see if that helps or post the last 10 lines here.

[Akusmo]

I just have one folder and is the Log one, and don't have any db or jetty folder.

Inside the log file I have the SS-agent.log or the SS-server.log

This are the last lines of the SS-service.log

WARNING: Cache: musicFolderCache has a maxElementsInMemory of 0. It is strongly recommended to have a maximumSize of at least 1. Performance is halved by not using a MemoryStore.
Oct 23, 2011 9:57:53 PM net.sf.ehcache.Cache initialise
WARNING: Cache: chatCache has a maxElementsInMemory of 0. It is strongly recommended to have a maximumSize of at least 1. Performance is halved by not using a MemoryStore.
3890 [main] INFO org.acegisecurity.intercept.AbstractSecurityInterceptor - Validated configuration attributes
3904 [main] INFO org.acegisecurity.intercept.method.MethodDefinitionMap - Adding secure method [public net.sourceforge.subsonic.ajax.UploadInfo net.sourceforge.subsonic.ajax.TransferService.getUploadInfo()] with attributes [[ROLE_UPLOAD]]
3904 [main] INFO org.acegisecurity.intercept.method.MethodDefinitionMap - Adding secure method [public java.lang.String net.sourceforge.subsonic.ajax.TagService.setTags(java.lang.String,java.lang.String,java.lang.String,java.lang.String,java.lang.String,java.lang.String,java.lang.String)] with attributes [[ROLE_COVERART]]
3904 [main] INFO org.acegisecurity.intercept.AbstractSecurityInterceptor - Validated configuration attributes
3931 [main] INFO org.springframework.web.context.ContextLoader - Root WebApplicationContext: initialization completed in 2060 ms
4006 [main] INFO / - Initializing Spring FrameworkServlet 'subsonic'
4006 [main] INFO org.springframework.web.servlet.DispatcherServlet - FrameworkServlet 'subsonic': initialization started
4007 [main] INFO org.springframework.web.context.support.XmlWebApplicationContext - Refreshing org.springframework.web.context.support.XmlWebApplicationContext@1d7fc31: display name [WebApplicationContext for namespace 'subsonic-servlet']; startup date [Sun Oct 23 21:57:54 ART 2011]; parent: org.springframework.web.context.support.XmlWebApplicationContext@14dd758
4007 [main] INFO org.springframework.beans.factory.xml.XmlBeanDefinitionReader - Loading XML bean definitions from ServletContext resource [/WEB-INF/subsonic-servlet.xml]
4085 [main] INFO org.springframework.web.context.support.XmlWebApplicationContext - Bean factory for application context [org.springframework.web.context.support.XmlWebApplicationContext@1d7fc31]: org.springframework.beans.factory.support.DefaultListableBeanFactory@3da850
4196 [main] INFO org.springframework.beans.factory.support.DefaultListableBeanFactory - Pre-instantiating singletons in org.springframework.beans.factory.support.DefaultListableBeanFactory@3da850: defining beans [leftController,rightController,statusController,mainController,topController,helpController,moreController,uploadController,lyricsController,allmusicController,podcastController,podcastReceiverController,podcastReceiverAdminController,setMusicFileInfoController,shareManagementController,setRatingController,randomPlaylistController,loadPlaylistController,savePlaylistController,changeCoverArtController,nowPlayingController,searchController,settingsController,playerSettingsController,shareSettingsController,musicFolderSettingsController,networkSettingsController,transcodingSettingsController,internetRadioSettingsController,podcastSettingsController,searchSettingsController,generalSettingsController,advancedSettingsController,personalSettingsController,avatarUploadController,userSettingsController,passwordSettingsController,homeController,editTagsController,playlistController,xspfPlaylistController,coverArtController,avatarController,proxyController,statusChartController,userChartController,m3uController,streamController,videoPlayerController,externalPlayerController,downloadController,donateController,multiController,wapController,restController,dbController,savePlaylistValidator,donateValidator,userSettingsValidator,passwordSettingsValidator,urlMapping,messageSource,themeSource,localeResolver,themeResolver,viewResolver]; parent: org.springframework.beans.factory.support.DefaultListableBeanFactory@b301f2
4899 [main] INFO org.springframework.web.servlet.DispatcherServlet - FrameworkServlet 'subsonic': initialization completed in 893 ms
5030 [main] INFO org.mortbay.log - Started SelectChannelConnector@0.0.0.0:85
Subsonic running on: http://localhost:85/
5083 [main] INFO org.springframework.remoting.rmi.RmiServiceExporter - Looking for RMI registry at port '9412'
6095 [main] INFO org.springframework.remoting.rmi.RmiServiceExporter - Could not detect RMI registry - creating new one
6170 [main] INFO org.springframework.remoting.rmi.RmiServiceExporter - Binding service 'SubsonicDeployerService' to RMI registry: RegistryImpl[UnicastServerRef [liveRef: [endpoint:[192.168.0.101:9412](local),objID:[0:0:0, 0]]]]

Thanks BKKKPewsey for your patience.
Tina

[BKKKPewsey]

That is the log from the program files folder which should be in x86.
The folder I am referring to is the one in root c:\subsonic. Have you that folder?

[Akusmo]

Nice! I've never say that, I just clicked into programs...sorry.

So I've just deleted db folder and when I clicked on the SS Task Icon "start" nothing happens...what if I uninstall the program and reinstall it and also delete the c:subsonic folder? I will be sth like starting from scratck.

[Akusmo]

Done...I did that...

Uninstall, delete c:subsonic folder and of course c:program files(x86)/subsonic (deleted because of the uninstall)

and now I'm changing my admin pass. Hope this time works fine...

So many thanks!!!