Can not connect to the webinterface via internet

[operire]

Hello everyone

I'm having difficulties with get Subsonic running, for a long time now.
Connecting to the webinterface via internet to be exact.

I've got a Server with Subsonic set up.
I can reach the webinterface from this computer. (via localhost, 127.0.0.1, Lan-Ip, Provider-Ip)
Everything's fine.
Within the network I can reach the webinterface via Lan-Ip, but not via Provider-Ip. (Could be wrong, I can't test it right now)
Over internet I can't reach the interface. (Timeout Error, except port 8080, is says connection resetted, but could be a temporary problem)
I also tried different browsers, same result.

I tried different ports(80, 443, 8080, 666, 6667, ..) and http/https.
I forwarded all ports in my FritzBox to this computer.
(I also forwarded other ports for other applications, which is working)
There's a webpage to check for opened ports (forgot the name right now), which confirmed that all ports are open.

Is there something I missed?
Thanks for help

[BKKKPewsey]

If your port is shown open using http://canyouseeme.org and you can access SS from within your own lan then it should work.
Have you tried using yourname.subsonic.org address?

I would suggest a read of viewtopic.php?f=2&t=5506

[operire]

Yes, I used this
I tried again, https port is blocked(same last time I think), but the pure http is still working.
Well, I forgot, webadress is saying "Status: Successfully registered web address.", before clicking save and
"Status: xxx.subsonic.org is registered, but could not connect to it. (ConnectTimeoutException)" after clicking.
And the auto-port-config isn't working, too.
It does configure the router, with same results I do manually, but still isn't working.

And the other informations:

Problem Description: Cannot connect to webinterface via internet
Troubleshooting Steps: Read what I could find and follow steps, e.g. using different ports (but there's not much I could do different)
Playback Application and version: SS-Webinterface
Subsonic Version: 4.6 (build 2583) – December 6, 2011
Server Version: jetty-6.1.x, java 1.6.0_31, Windows 7 (32.2 MB / 50.9 MB)
Hardware Platform: Windows 7 64bit
Java Memory Limit: 64MB
Problem Filename: -
Output from ffmpeg -i: -
Last ten log file lines:

Code: Select all

[5/31/12 4:45:08 PM CEST]    INFO   DaoHelper   Checking database schema.
[5/31/12 4:45:09 PM CEST]    INFO   DaoHelper   Done checking database schema.
[5/31/12 4:45:09 PM CEST]    INFO   SearchService   Automatic index creation scheduled to run every 1 day(s), starting at Fri Jun 01 03:00:00 CEST 2012
[5/31/12 4:45:10 PM CEST]    INFO   PodcastService   Automatic Podcast update scheduled to run every 24 hour(s), starting at Thu May 31 16:50:10 CEST 2012
[5/31/12 4:45:13 PM CEST]    WARN   NetworkService   Failed to delete port mapping.
[5/31/12 4:45:20 PM CEST]    INFO   VersionService   Resolved local Subsonic version to: 4.6
[5/31/12 4:45:20 PM CEST]    INFO   VersionService   Resolved latest Subsonic final version to: 4.6
[5/31/12 4:45:20 PM CEST]    INFO   VersionService   Resolved latest Subsonic beta version to: 4.6.beta2

[GJ51]

Disable https connection in Subsonic and verify that you can get through on the http port. If that works you just have to find out why the SSL port is blocked. It's most likely the router or the firewall. Sometimes routers can get a bit quircky. If it looks like all the right entries are in the router, give it a reeboot; we've seen this fix issues like this before even though it doesn't make sense that you'd need to reboot to get port mapping to take.

In any event, if your SSL port isn't open by testing with canyouseeme.org, then you'll get blocked from outside if you have SS setup to use https. Both ports MUST be open from outside to use the ssl connection.

The only real advantage to using ssl in my experience is if your at a location that blocks media streaming through packet inspection; then the encryption will most likely let you sneak the stram in under the radar. In everyday use the regular http stream isn't much of a risk. I've been running several SS site both with and without SSL for a few years now without any security issues. Hope I didn't just put the hex on myself - LOL

[operire]

I tried it already, restarting, without and with https enabled.
It's all the same.

But I think I've got the problem.
My cousin tried to connect yesterday, it worked.

So, I got a proxy here and I think the problem is somewhere there.
Cause he can connect and I can't, it has to be somewhere this end.

Could it be the proxy or is there anything else?

P.S.: I don't intended to use https, just tried to maybe get it running this way

[GJ51]

If you mean that you have to go through a proxy from where you are trying to connect from, then yes, that most definitely is most likelly the problem. They may be screening all incoming ip's and yours isn't on a white list of approved sites. That's one possibility.

When you're in a controlled network, there's no telling what the IT dept may be doing to block unauthorized sites. You'd have to discuss that with your IT dept. to see if they'll let you connect to your site.

Have you tried connecting to another SS site that is known to be working? That would test the theory.

[operire]

Still I can reach my Apache on same computer, and I'm connecting via Teamviewer to him.
Just SS doesn't work.
I did not try another site.
Is there a test-server somewhere?

P.S.: Sorry for late answer, the reply notification was in spam..

[GJ51]

I sent you a PM to my server.

You can also check the Subsonic demo server at:

http://subsonic.org/demo/login.view?use ... word=guest

[operire]

I cannot reach yours, but I can reach the test server.
Do you know a difference between them?

[GJ51]

A small difference. Because I do not have a certificate and you connect to my server over SSL, you would get the standard warning that "There is a problem with this website's security certificate. " and you would have to click on "Continue to this website (not recommended). " in order to get into the site. This is a known issue when using SSL and it is assumed that a user would know that this is a private site using SSL that is OK to enter.

What are you seeing when you try to go on my site?

I have been doing some maintenance and testing over the weekend, so you may have just caught it at the wrong time. It should be available all day today.

[operire]

I can connect to your server from home, same time I cannot connect from work.
SS Server works for both.
At home I get certificate warning, I already know this.
At work it's same problem as for mine, no connection with timeout, as if there was no website.

[GJ51]

Sent you a PM to another site that doesn't use SSL.

This is a 4.7 Beta 1 site.

[operire]

Isn't working, too.
I wondering why Teamviewer and Apache and Ftp are working without problem, but SS doesn't.

[GJ51]

Got me baffled ...

Of course, that isn't too difficult to do.

[operire]

Maybe I can get it working else, if so, I will post