Help with Setting Up! Wrong Username and Password

[lauy]

Hi all

I've tried many times and I don't know what's going wrong. I installed the SubSonic service, signed in with default username/password. Changed default password to a desired password. Set up media folder, created a new user with password, set up the Network settings (port forwarding is OK, domain name works great).

The problem appears when I try to log on from an external device, either from an App (I'm trying iSub), or from a browser on my work PC (i.e. outside of my home network). The page loads, but when I enter the username/password, it always comes back with 'Wrong username or password'. I've tried both users, I've tried deleting the subsonic folder and restarting the service/setting everything up again. I've tried disabling the uPNP port forwarding and just forwarding manually on my router. No matter what, I can't seem to log in from an external device.

Please help, it's driving me crazy. Really want to try out this service.

Many thanks for help in advance,

Allen

[bushman4]

You know that the username AND password are case sensitive, right? So if you create a user named "Glenn" and I log in with the username "glenn" it will fail...

HTH,

Glenn

[lauy]

Hi, thanks for the reply. Yes I know the username/pass are case sensitive, but I've done more investigation and I think that may have been a bit of a red herring. I think the problem is the connectivity to the URL that is created in SubSonic.

The reason why I thought it was user/pass was because I created the URL http://allen.subsonic.org in SubSonic, it said it was all OK and connected, no issues. I saved it and browsed to this URL on my work PC, and that's when I got the wrong username/pass error. I've now noticed that this URL redirects to an IP address that isn't my home network, which suggests that someone else has used this domain name already, and I was actually trying to login to THEIR SubSonic rather than my own.

So I changed the URL to something completely random, and now it says that it can't connect to the URL (ConnectionTimeoutException). See the following message:

Status: thepanda.subsonic.org is registered, but could not connect to it. (ConnectTimeoutException)

When I try browsing to this URL externally, it times out. I've tried also browsing to my IP address directly and it also times out, so it seems like it can't resolve the SubSonic server from my IP address to my localhost. This works going directly to localhost. Any ideas?

[lauy]

RESOLVED! After a lot of port forwarding on different ports and thinking that my ISP had blocked all of my ports, I have finally found what the problem was. Windows Firewall! As soon as I turned it off, everything was fine, on any port. So for anyone with the same issue, just turn off Windows Firewall.

[samhockey]

WHOOP! I have been struggling with exactly the same thing for the last hour or so!! Lesson learnt: Always kill Windows Firewall!!

Thanks!

[BKKKPewsey]

Killing Windows Firewall is a rather extreme method and should not be considered a permanent solution.
Once you have discovered that it is the firewall causing the problem then you can create an exception in the firewall rules
and allow both the subsonic program and the port through.