Can't connect to my server via 3G/HSPA+!

[jordstar]

Problem Description: My phone (LG Google Nexus 4) will not connect to my personal Subsonic server over 3G/HSPA+, though it will locate and connect to the Subsonic demo server over 3G/HSPA+, and it will locate and connect to my personal Subsonic server over my home wi-fi.
Troubleshooting Steps: I've set up port forwarding for ports 80 and 4040 on my server, and run through the instructions at viewtopic.php?f=6&t=4867
Playback Application and version: Subsonic for Android
Subsonic Version: 4.7 (build 3106) – September 12, 2012
Server Version: jetty-6.1.x, java 1.7.0_11, Windows 7 (49.6 MB / 74.0 MB)
Hardware Platform: Windows 7 64-bit
Java Memory Limit: 150 MB
Problem Filename: n/a
Output from ffmpeg -i: n/a
Last ten log file lines:

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[3/11/13 12:09:09 PM EDT]   INFO   DaoHelper   Checking database schema.
[3/11/13 12:09:21 PM EDT]   INFO   DaoHelper   Done checking database schema.
[3/11/13 12:09:22 PM EDT]   INFO   VersionService   Resolved local Subsonic version to: 4.7
[3/11/13 12:09:31 PM EDT]   INFO   PlayerDao   Deleted 1 player(s) that haven't been used after Thu Jan 10 12:09:31 EST 2013
[3/11/13 12:09:32 PM EDT]   INFO   MediaScannerService   Automatic media library scanning scheduled to run every 1 day(s), starting at Tue Mar 12 03:00:00 EDT 2013
[3/11/13 12:09:32 PM EDT]   INFO   PodcastService   Automatic Podcast update scheduled to run every 24 hour(s), starting at Mon Mar 11 12:14:32 EDT 2013
[3/11/13 12:09:34 PM EDT]   WARN   SettingsService   Failed to validate license.
[3/11/13 12:09:34 PM EDT]   WARN   NetworkService   Failed to register web address.
[3/11/13 12:09:35 PM EDT]   INFO   NetworkService   Deleted port mapping for port 4040
[3/11/13 12:09:41 PM EDT]   INFO   PlayerDao   Created player 5.
[3/11/13 12:14:32 PM EDT]   INFO   PodcastService   Starting scheduled Podcast refresh.
[3/11/13 12:14:32 PM EDT]   INFO   PodcastService   Completed scheduled Podcast refresh.
[3/11/13 2:27:32 PM EDT]   INFO   VersionService   Resolved latest Subsonic final version to: 4.7
[3/11/13 2:27:32 PM EDT]   INFO   VersionService   Resolved latest Subsonic beta version to: 4.7.beta3

[bushman4]

The redirect service was down until very recently.

Restart your Subsonic server, or at least go to the network page and "save" the custom domain name and it should register correctly.

Glenn

[jordstar]

The redirect service was down until very recently.

Restart your Subsonic server, or at least go to the network page and "save" the custom domain name and it should register correctly.

Glenn

Sorry to say-- I recognized Subsonic's servers were temporarily down as even their website was inaccessible for a few hours.

I waited until it came back up and tried a server restart plus re-saving my custom domain name.

That did nothing and the problem persists. I get "A network error occurred. Please check the server address or try again later."

[bushman4]

If you just did it recently, the redirect service is down again.

My quick check is always to fire up http://demo.subsonic.org. If that doesn't work, it is probably the redirect service.

Glenn

[jordstar]

If you just did it recently, the redirect service is down again.

My quick check is always to fire up http://demo.subsonic.org. If that doesn't work, it is probably the redirect service.

Glenn

Thanks Glenn. That is my quick check too, but it's not inidicative of anything.

I check my connection to http:\\demo.subsonic.org via my phone's 3G/HSPA+ every single time before attempting to connect to my own named server.

And every single time, I receive the message "Connection is OK" from the Subsonic demo server within two seconds; then when immediately afterward attempting to connect to my own server in the same manner, I receive the message "A network error occurred. Retrying X of 4" four times, then "A network error occurred. Please check the server address or try again later."

Is the redirect server continually down (except for the demo server)? This isn't just a recent problem in light of the server issues you demonstrated by your server message charts in the other thread-- I have literally never been able to connect to my personal server via 3G/HSPA+ since I subscribed to the Subsonic service.

[bushman4]

Then that is not your problem...

Try each of these and let me know where it fails. Once it fails you don't need to continue on:

1. On the subsonic server, open

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http://127.0.0.1:YourHTTPPort/YourContextPath

Does Subsonic open? If you log on, does it work?
2. On the subsonic server, open

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http://Your.Server.Internal.IPAddress:YourHTTPPort/YourContextPath

Does Subsonic open? If you log on, does it work?
3. On a different computer on the same network open

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http://Your.Server.Internal.IPAddress:YourHTTPPort/YourContextPath

Does Subsonic open? If you log on, does it work?
4. From outside the firewall (ie, from a computer NOT on your network, like a friend at his house) open

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http://Your.Server.External.IPAddress:YourHTTPPort/YourContextPath

Does Subsonic open? If you log on, does it work?
5. From outside the firewall (ie, from a computer NOT on your network, like a friend at his house) open

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http://YourCustomDomainName.subsonic.org

Does Subsonic open? If you log on, does it work?
6. From the subsonic server computer, open

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http://YourCustomDomainName.subsonic.org

Does Subsonic open? If you log on, does it work? if not, what address (if any) are you redirected to?
7. From a different computer on the same network as the Subsonic Server, open

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http://YourCustomDomainName.subsonic.org

Does Subsonic open? If you log on, does it work?

Let me know where it fails.

Glenn

[jordstar]

Thanks Glenn. I tried every step since I figured it might be more illustrative. Everything works except when I try to connect from outside the firewall in #4 and #5.

I'm going through a LinkSys E3000 and I had figured port 4040 was forwarded properly, but obviously not... if you can tell me what I've been doing wrong, I'd really appreciate the help.

Then that is not your problem...

Try each of these and let me know where it fails. Once it fails you don't need to continue on:

1. On the subsonic server, open

Code: Select all

http://127.0.0.1:YourHTTPPort/YourContextPath

Does Subsonic open? If you log on, does it work?

Subsonic opens and works.

2. On the subsonic server, open

Code: Select all

http://Your.Server.Internal.IPAddress:YourHTTPPort/YourContextPath

Does Subsonic open? If you log on, does it work?

Subsonic opens and works.

3. On a different computer on the same network open

Code: Select all

http://Your.Server.Internal.IPAddress:YourHTTPPort/YourContextPath

Does Subsonic open? If you log on, does it work?

Subsonic opens and works. (used Chrome from Nexus 4 as test)

4. From outside the firewall (ie, from a computer NOT on your network, like a friend at his house) open

Code: Select all

http://Your.Server.External.IPAddress:YourHTTPPort/YourContextPath

Does Subsonic open? If you log on, does it work?

(used Chrome from Nexus 4 as test) Chrome returned its standard "This web page is not available" 404 message.

5. From outside the firewall (ie, from a computer NOT on your network, like a friend at his house) open

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http://YourCustomDomainName.subsonic.org

Does Subsonic open? If you log on, does it work?

(used Chrome from Nexus 4 as test) Chrome returned its standard "This web page is not available" 404 message.

6. From the subsonic server computer, open

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http://YourCustomDomainName.subsonic.org

Does Subsonic open? If you log on, does it work? if not, what address (if any) are you redirected to?

Subsonic opens and works.

7. From a different computer on the same network as the Subsonic Server, open

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http://YourCustomDomainName.subsonic.org

Does Subsonic open? If you log on, does it work?

Let me know where it fails.

Glenn

Subsonic opens and works.

[bushman4]

http://portforward.com/english/routers/ ... bsonic.htm

Ignore the part where it tells you to also forward port 80... if you have subsonic set to port 4040 and are not using SSL, all you need to forward is port 4040.

Once you are done the test at http://www.canyouseeme.org/ should work for the ports you have chosen.

Glenn

[jordstar]

Thanks Glenn! I deleted the instructions to forward to port 80 and retried successfully to connect to Subsonic in mobile Chrome using both the external IP address and my personal server address.

I can also connect through the app.

Thanks again for your help and attention!!!!

http://portforward.com/english/routers/port_forwarding/Cisco/Linksys-E3000/Subsonic.htm

Ignore the part where it tells you to also forward port 80... if you have subsonic set to port 4040 and are not using SSL, all you need to forward is port 4040.

Once you are done the test at http://www.canyouseeme.org/ should work for the ports you have chosen.

Glenn