can't play or download from web player

[Marino13]

Hello,

I'm new to Subsonic and can't seem to get a couple of things working correctly. First off, let me start by saying that I love Subsonic. My main use for this is to stream music to my phone while I'm driving and that part is working perfectly along with iSub.

My issues come in to play when I try to use the web-based player on my LAN and remotely through Windows based PC's. I have tried 4 different computers and tried Internet Explorer and Chrome on each. Chrome seems to give me better visual results (sometimes in IE the songs do not even display). When I try to play a song, nothing happens. When I try to play a song from the queue, nothing happens. When I try to download a song or songs from the queue, nothing happens. I started out on 5.1 and a couple of times I was able to play and download single tracks. I have never been able to download multiple tracks at a time. It would always lock up /timeout in the middle of the download. I have made sure that Java is up-to-date. Again, I get these errors on any computer I try to use, including the computer that Subsonic is installed on. Any help is appreciated. Thanks.

Ever since upgrading to 5.2 I get the following error...


Error


Subsonic encountered an internal error. You can report this error in the Subsonic Forum. Please include the information below.

Exception java.lang.NullPointerException
Message null
Java version Oracle Corporation 1.8.0_31
Operating system Windows Server 2008 R2 6.1
Server jetty-6.1.x
Memory Used 85 of 145 MB
Stack trace java.lang.NullPointerException at net.sourceforge.subsonic.service.SecurityService.isFolderAccessAllowed(SecurityService.java:273) at net.sourceforge.subsonic.controller.DownloadController.handleRequest(DownloadController.java:104) at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:875) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:807) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:571) at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:501) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265) at org.acegisecurity.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:107) at org.acegisecurity.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:72) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275) at org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:166) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275) at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275) at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275) at org.acegisecurity.wrapper.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:81) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275) at org.acegisecurity.ui.basicauth.BasicProcessingFilter.doFilter(BasicProcessingFilter.java:173) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275) at org.acegisecurity.ui.logout.LogoutFilter.doFilter(LogoutFilter.java:110) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275) at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149) at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084) at net.sourceforge.subsonic.filter.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:43) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084) at net.sourceforge.subsonic.filter.ParameterDecodingFilter.doFilter(ParameterDecodingFilter.java:54) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084) at net.sourceforge.subsonic.filter.BootstrapVerificationFilter.doFilter(BootstrapVerificationFilter.java:54) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:712) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139) at org.mortbay.jetty.Server.handle(Server.java:313) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506) at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:830) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

[surgeon1]

Same problem when trying to download song(s) from the player queue and from the playlist. From the album folders it's working like charm. Any suggestions?
P.S.: Subsonic ver. 5.2, Debian Linux 7.8

[mockingbrd]

Bump. I too cannot download from the play queue anymore:

ERROR:

Exception java.lang.NullPointerException
Message null
Java version Oracle Corporation 1.7.0_51
Operating system Windows 7 6.1
Server jetty-6.1.x
Memory Used 95 of 172 MB

EDIT: Updated Java. Still no luck.

r in the Subsonic Forum. Please include the information below.
Exception java.lang.NullPointerException
Message null
Java version Oracle Corporation 1.8.0_40
Operating system Windows 7 6.1
Server jetty-6.1.x
Memory Used 67 of 129 MB
Stack trace java.lang.NullPointerException at net.sourceforge.subsonic.service.SecurityService.isFolderAccessAllowed(SecurityService.java:273) at net.sourceforge.subsonic.controller.DownloadController.handleRequest(DownloadController.java:104) at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)

[gumsmock]

Just wanted to also mention that I'm having the same problem in the play queue and with the playlist.

[sindre_mehus]

Just wanted to also mention that I'm having the same problem in the play queue and with the playlist.

Will be fixed in 5.2.1, to be released today.

Sorry for the inconvenience!
Sindre

[mockingbrd]

Will be fixed in 5.2.1, to be released today.

Thanks for the quick fix, Sindre!

[somercamb]

Ok, this is very odd. I downloaded SS 5.2.1, and the newest Java (40), and successfully forwarded the port (i checked with canyouseeme.org) but my media is not coming up. I see the list for some folders, but when i click on the title, it says
"Not found
Sorry, we could not find what you were looking for.
Try reloading the web page. If that doesn't help, try scanning the media folders again."

And for my music folder, it shows only 2 artists, but i get the above error when I click on them. But not sure why it even shows those 2 at all.

No media shows up on the HOME screen, if that helps to know.

I also double checked the locations of my media and everything looks fine.

I attached a screenshot too

thank you

[Override92]

Delete the Browsercache please or press CTRL + F5

Override

[somercamb]

Done. Deleted all cache. Rebooted chrome, but now i get the below error.

[Override92]

It says that Java is at Version 31 and not 40. Maybe your Java installation is corrupt.

Override

[somercamb]

it appears that java 31 and 40 were both enable, when i went into java settings. I also uninstalled 2 versions of 31

Now I am seeing most bands, but when i click on them, it says "Not found
Sorry, we could not find what you were looking for. Try reloading the web page. If that doesn't help, try scanning the media folders again."

Just a matter of time for ti to refresh itself and re-populate?

thank you again!

[somercamb]

actually, let me clarify. When i click on the bands in the left column I get that error, but if i click on the album art on homepage it brings me to files. Odd?

[somercamb]

Ok, here is an update on what I have done since last posting:

1) scanned my entire drive for viruses/malware- nothing found
2) uninstalled subsonic several times and when reinstalled, I used version 5.0 as I saw people were having issues with latest version.
3) checked the port- working fine

On a related note, when I have tried to reinstall Subsonic, it gives me an error and I believe it might have to do with the Subsonic "Service" (PID 8848) in Task Manager. It does not let me stop the service, but when I reboot my desktop, it is gone and I can then install Subsonic.

Anywa, still having issues with being able to see media when I click on it from the left column.
It says "Sorry, we could not find what you were looking for.
Try reloading the web page. If that doesn't help, try scanning the media folders again."

However, when I click HOME and click on an album cover the media shows and I can play it.

I have Win 7 Premium, if that helps. I have never had such issues with Subsonic before.

thank you