[Solved] Songs do not show up in Subsonic after scanner runs

[mjarends]

Problem Description: Songs do not show up in Subsonic after the automated scanner runs
Troubleshooting Steps: If I log into the server and manually run the scan then the songs show up again
Playback Application and version: Dsub (4.9.4) and Subsonic web (2.5.1)
Subsonic Version: 5.2.1 (build 4427) – March 4, 2015
Server Version: Apache Tomcat/8.0.20, java 1.8.0_31, Windows Server 2008 R2 (197.7 MB / 272.5 MB)
Hardware Platform: Windows Home Server 2011
Java Memory Limit: 512 mb
Problem Filename: N/A
Output from ffmpeg -i: N/A
Last ten log file lines:

Code: Select all

[2015-03-16 03:00:02,587] INFO MediaScannerService - Starting to scan media library.
[2015-03-16 03:00:02,915] INFO MediaScannerService - Scanned media library with 0 entries.
[2015-03-16 03:00:02,915] INFO MediaScannerService - Marking non-present files.
[2015-03-16 03:00:04,194] INFO MediaScannerService - Marking non-present artists.
[2015-03-16 03:00:04,225] INFO MediaScannerService - Marking non-present albums.
[2015-03-16 03:00:04,319] INFO MediaScannerService - Completed media library scan.
[2015-03-16 03:00:04,896] INFO PlaylistService - Starting playlist import.
[2015-03-16 03:00:04,896] INFO PlaylistService - Completed playlist import.
[2015-03-16 11:52:13,486] INFO PodcastService - Starting scheduled Podcast refresh.
[2015-03-16 11:52:13,486] INFO PodcastService - Completed scheduled Podcast refresh.
[2015-03-16 11:52:16,294] INFO PodcastService - No enclosure found for episode Synology DSM 5.2 Beta Available with new Features
[2015-03-16 11:52:16,294] INFO PodcastService - No enclosure found for episode HP ProLiant DL320e Gen8 V2 and Windows Server 2012 R2
[2015-03-16 11:52:16,294] INFO PodcastService - No enclosure found for episode HP ProLiant DL320e Gen8 V2 and Windows Server Technical Preview
[2015-03-16 11:52:16,294] INFO PodcastService - No enclosure found for episode HP Microserver Gen8 Drive Bracket and other mods
[2015-03-16 11:52:16,310] INFO PodcastService - No enclosure found for episode Synology BeyondCLoud
[2015-03-16 11:52:16,310] INFO PodcastService - No enclosure found for episode Drive Performance in my HP ProLiant Gen8 MicroServer

[mjarends]

To add to this. Tomcat is running under an Administrator account on the server. Additionally I have verified that the user has access to the directories and files.

[mjarends]

Is there any additional logging that could be enabled to provide more information? Are there any troubleshooting steps that I could follow that might help uncover what the issue is. The automatic scanner worked fine in 5.0 and previous versions. I started having issues in 5.1 and thought that upgrading to 5.2 would fix them. After the upgrade I still had the same issue.

[espressodaily]

same thing happening to me since upgrading to 5.2.1. Reboot, rescan shows folders but no songs.


snip...

4/12/15 3:15:53 PM EDT] INFO MediaScannerService Starting to scan media library.
[4/12/15 3:15:53 PM EDT] INFO MediaScannerService Scanned media library with 1 entries.
[4/12/15 3:15:53 PM EDT] INFO MediaScannerService Marking non-present files.
[4/12/15 3:15:53 PM EDT] INFO MediaScannerService Marking non-present artists.
[4/12/15 3:15:53 PM EDT] INFO MediaScannerService Marking non-present albums.
[4/12/15 3:15:53 PM EDT] INFO MediaScannerService Completed media library scan.
[4/12/15 3:15:53 PM EDT] INFO PlaylistService Starting playlist import.
[4/12/15 3:15:53 PM EDT] INFO PlaylistService Completed playlist import.

Running on Mac Mini OSX 10.9.5

[c0c0c0]

Have you tried running it as root? This sounds like either the directories aren't right, or the permissions aren't right.

[mjarends]

I solved this by wiping out my subsonic folder and re-configuring my server using the exact same Subsonic preferences as before. The Subsonic install is running under the same Tomcat instance with the same user credentials. Nothing has changed except for the subsonic database. I did notice that after the install the size of the database was substantially reduced in size - 330 MB -> 65 MB.