Media files are not recognized

[imajor]

Hi,

I just installed Subsonic 6.1.3 on Ubuntu 18.04. I configured it properly from the web page (or at least I hope I did), I added two folders which contains both video (mkv and mp4) and audio (mp3) files. None of the files are showing up even if I log in as guest (which is a plain user I added), it seems Subsonic simply didn't see any media files in those folders. I see nothing special in the log:

Code: Select all

[10/30/18 5:18:29 PM CET]   INFO   MediaScannerService   Starting to scan media library.
[10/30/18 5:18:29 PM CET]   INFO   MediaScannerService   Scanned media library with 3 entries.
[10/30/18 5:18:29 PM CET]   INFO   MediaScannerService   Marking non-present files.
[10/30/18 5:18:29 PM CET]   INFO   MediaScannerService   Marking non-present artists.
[10/30/18 5:18:29 PM CET]   INFO   MediaScannerService   Marking non-present albums.
[10/30/18 5:18:29 PM CET]   INFO   MediaScannerService   Completed media library scan.
[10/30/18 5:18:29 PM CET]   INFO   PlaylistService   Starting playlist import.
[10/30/18 5:18:29 PM CET]   INFO   PlaylistService   Completed playlist import.


I clicked "Scan media folders now", nothing changes. Any idea what could be wrong?

Thanks in advance

[toolman]

Check the permissions on your media folders.
Did you make sure that the administrator account has permissions to use all mediafolders?
Settings > User > Administrator > Allow access to these media folders:

[imajor]

Sorry for the late reply, and thanks for the anwser, I missed it somehow. I checked the permissions, they seems to be correct. I didn't make any special change, I think everything is default. I just installed Subsonic, started the service, added two folders with regular mp3 files. The mp3 file in the folder abc plays fine in any media player. Here are a few screenshots showing the current settings:
https://www.dropbox.com/s/iaa9pc8cinn8gjh/a.png?dl=0
https://www.dropbox.com/s/uopifmpwc91mvzp/b.png?dl=0
https://www.dropbox.com/s/md7zgi7we7wjcjc/c.png?dl=0
https://www.dropbox.com/s/vjrg1cgzkl1xwl6/d.png?dl=0

I'm not sure these links work for you, let me know if they are not. Sorry for the barbaric method for sharing information, I'm totally new to Linux. Any help would be appreciated.

Thanks in advance

[toolman]

I'm sorry, but I don't know anything about Linux.
The screenshots don't show anything abnormal. You gave the administrator acces to the mediafolders so that shouldn't be a problem.
When Subsonic fails to scan the mediafolders it usually is a problem with privileges assigned to the user that's running the Subsonic process or a an error in the path to the folders.
The last mistake can be easily discovered because Subsonic than displays a "Folder not found" warning.
Sindre wrote some installation guides for various operating systems: http://www.subsonic.org/pages/installation.jsp.
You might find some clues there.

[imajor]

Thnanks. I'm also suspecing that this is some kind of permission problem, however I don't see any error messages. I'm wondering in which user the Subsonic service is running under? I've checked the list of users, I was thinking that during install Subsonic created its own user, but didn't see any with a similar name.

[toolman]

I don't know how to retreive a list of users and the processes they run under linux. Perhaps you know how to do that.
Try Google to find this, because I'm convinced that this is where it all goes wrong.