Scan media folders doesn't find added media

[benjammin105]

I've had this problem since I've installed Subsonic. I have even re-installed and gotten the same result. I have my subsonic set up to re-scan the folders at 3 AM everyday, but I noticed it was not happening. When I hit scan media folders now it will scan, but it won't find any of the new stuff. I have subsonic installed on windows xp. My media folder is on a 1.5 TB drive that has the drive letter F. If I erase my subsonic folder from the C drive and start all over again I will have updated media, but that seems to be the only way to update at this point. I can include log files or anything that might be helpful to anyone who can help me fix this. Subsonic is great, but this bug is really making it difficult to enjoy the service. Thanks for the help.

[benjammin105]

Nobody has any clue??? This bug is about to make me drop subsonic for good. Its infuriating that I can't update the thing.

[tangert]

Same issue for me. 2T drive installed as F:

[rhypht]

EDIT:
I just managed to fix the issue. What I did was:

1. In the Subsonic webserver, go to Settings>Media Folders, and check the delete box for the folder that isn't updating.
2. Click Save.
3. Re-enter the Folder as a new folder to search for.
4. Click Save.
5. Run a manual scan of all files.
6. Once the manual scan has ended, click Save.
7. Scroll to the top of the navigation menu on the left and click Refresh.

For me, this fixed it. It picked up the folder that wasn't there, and I also tested it by adding and removing some dummy folders and re-scanning. They were reflected in Subsonic.

I don't know if I'd call it a permanent fix, as it is possible that this is going to be required every now and again, and I'd still like to figure out why it happened in the first place, but it does get the music on the server.

Hope this works for you as well.

***Original Post***
Yes, I am getting this issue too.

Subsonic will not find (or add) any new media upon re-scanning the media folders.
I have tried uninstalling and reinstalling Subsonic, letting it scan automatically (3:00AM), and scanning manually from the settings menu, and refreshing the menu on the left side.
I have also checked both the web server and the mobile app, neither are reflecting any changes made.

Running Subsonic on C. I added a new folder with music to one of the folders Subsonic is set to read (C:\Users\me\music\), scanned manually, refreshed the navigation menu, and the new folder was not present. I did a search for some of the songs in the new folder, and they did not show up. Then I verified that the folder was within a folder that Subsonic is set to scan through, which it indeed is. Logged out, logged back in, still nothing. Then I stopped and restarted the server, checked again, still nothing. I then uninstalled the client, and reinstalled it, still nothing.

I just started demo-ing Subsonic to see how it works. I have every intention of signing up for a full, paid server. Everything else was working great, but then I noticed this issue and would really like to see it resolved. I'm not quite sure what the issue could be, given the client-side troubleshooting I've already done.


Running:
Subsonic version: 4.8 (build 3434) – April 17, 2013
Server Version: jetty-6.1.x, java 1.7.0_17, Windows 7 (52.2 MB / 73.7 MB)
Memory Limit: 150

Code: Select all

[8/4/13 9:51:30 PM EDT]    INFO   DaoHelper   Checking database schema.
[8/4/13 9:51:31 PM EDT]    INFO   DaoHelper   Done checking database schema.
[8/4/13 9:51:32 PM EDT]    INFO   PlayerDao   Deleted 1 player(s) that haven't been used after Wed Jun 05 21:51:32 EDT 2013
[8/4/13 9:51:33 PM EDT]    INFO   MediaScannerService   Automatic media library scanning scheduled to run every 1 day(s), starting at Mon Aug 05 03:00:00 EDT 2013
[8/4/13 9:51:34 PM EDT]    INFO   PodcastService   Automatic Podcast update scheduled to run every 24 hour(s), starting at Sun Aug 04 21:56:34 EDT 2013
[8/4/13 9:51:37 PM EDT]    INFO   NetworkService   Deleted port mapping for port 4040
[8/4/13 9:51:39 PM EDT]    INFO   VersionService   Resolved local Subsonic version to: 4.8
[8/4/13 9:51:39 PM EDT]    INFO   VersionService   Resolved latest Subsonic final version to: 4.8
[8/4/13 9:51:39 PM EDT]    INFO   VersionService   Resolved latest Subsonic beta version to: 4.7.beta3
[8/4/13 9:56:34 PM EDT]    INFO   PodcastService   Starting scheduled Podcast refresh.

[styx0r]

I am also having this issue, and would love to see this issue addressed in the next update. (or sooner)
I've just attempted rhypht's method, with no success.


I'm attempting to index 119,952 files, roughly 1.09TB, on a network drive. I'd estimate that 94% of the files do get integrated into the database. Otherwise, subsonic works well for me.

I've attempted database cleanup, rescanning, etc.

[GJ51]

I have seen this happen a few times on my systems. It may be related somehow to Subsonic not reading the directory information in the file system properly. I was able to fix it by moving the missing folders to a different directory, and then moving them back into the proper place again while doing rescans in between.

HTH